Hybrid Customer Success Manager: Drive Adoption & Growth

Float; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading fintech company in Toronto is seeking a Customer Success Manager to foster meaningful relationships and drive product adoption among its users. The ideal candidate will have a strong customer-centric approach, excellent data analysis skills, and at least 3 years of experience in managing customer accounts. This role offers a chance to thrive in a collaborative environment, with a hybrid work model and competitive compensation.

Benefits

Competitive compensation

Equity options

Hybrid work model

Catered team lunches

Dog-friendly office

Qualifications

• 3+ years of experience managing a book of 50+ customers simultaneously.
• Proven track record of driving product adoption and retention.
• Experience with finance, accounting, or payments-related products is a plus.

Responsibilities

• Build deep relationships with customers for successful onboarding.
• Identify risks and develop proactive mitigation plans.
• Drive adoption of Float’s full suite of features.

Skills

Customer-centric approach

Data analysis

Cross-functional collaboration

Proactive risk management

Solution-oriented mindset

Job description

A leading fintech company in Toronto is seeking a Customer Success Manager to foster meaningful relationships and drive product adoption among its users. The ideal candidate will have a strong customer-centric approach, excellent data analysis skills, and at least 3 years of experience in managing customer accounts. This role offers a chance to thrive in a collaborative environment, with a hybrid work model and competitive compensation.