Implementation Consultant

Samsara; Canada; On-site; CAD 80,000 - 97,000; Full time

Job summary

A leading IoT solutions provider in Canada is seeking a Customer Success Manager to oversee the deployment of technology for Mid-Market customers. You will be responsible for building customer relationships, managing implementation, and enhancing product adoption. The ideal candidate has over 4 years of experience in customer success or account management and a Bachelor's degree from a reputable institution. This role offers a competitive salary and flexible working options.

Benefits

Competitive total compensation package

Health benefits

Career advancement opportunities

Flexible working model

Qualifications

• 4+ years of experience in Customer Success or account management.
• Strong prioritization and emotional intelligence skills.
• Experience with technical products and systems implementations.

Responsibilities

• Manage the deployment of IoT technology to Mid-Market customers.
• Create launch plans to enhance product usage.
• Track implementation progress and overall account health.

Skills

Customer Success Management

Emotional Intelligence

Consultative Skills

Technical Product Support

Education

Bachelor’s degree

Job description

Employer Industry: Internet of Things (IoT) Solutions Provider

Why consider this job opportunity

• Salary up to $96,250 CAD
• Opportunity for career advancement and growth within a rapidly expanding company
• Flexible working model with options for remote work
• Competitive total compensation package including health benefits
• Chance to make a significant impact on industries that power the global economy
• Collaborative and supportive work environment with a focus on team success

What to Expect (Job Responsibilities)

• Manage the deployment of IoT technology to Mid-Market customers, ensuring quick time to value
• Create launch plans and roadmaps to enhance product usage and customer engagement
• Conduct training sessions and demonstrate technology to executives and day-to-day users
• Track implementation progress, product adoption, and overall account health
• Build strong relationships with customers and cross-functional teams to ensure exceptional service

What is Required (Qualifications)

• 4+ years of experience in a senior Customer Success, account management, or strategic consulting role; Mid-Market SaaS experience preferred
• Strong priority management and high emotional intelligence to handle demanding situations
• Experience supporting or working with technical products
• Excellent consultative skills with experience in end-to-end system implementations
• Bachelor’s degree from a 4-year institution

How to Stand Out (Preferred Qualifications)

• Strong bias for action with a focus on high standards
• Experience serving a large and complex customer base in B2B SaaS
• Ability to thrive in an unstructured, fast-paced, and change-heavy environment

#IoT #CustomerSuccess #RemoteWork #CareerGrowth #FlexibleWorking

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