Key Account Manager - ISD

Panasonic Avionics Corporation; Mississauga; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading technology corporation in Canada is seeking a Key Account Manager ISD to build strategic partnerships with key stakeholders, manage sales activities, and drive growth within assigned accounts. Ideal candidates will possess a bachelor’s degree and extensive sales experience, alongside strong relationship-building and negotiation skills. This hybrid position allows for flexibility, supporting both in-office and remote work.

Benefits

Comprehensive Medical, Dental and Vision Coverage

Retirement Pension Plan

Education Assistance Program

Employee Volunteer Program

Qualifications

• Required bachelor’s degree with 7-8 years plus sales experience.
• 2-3 years’ experience in cultivating relationships with key executives.
• Advanced knowledge of POS, software, hardware, and restaurant technologies a plus.

Responsibilities

• Establishes sales expansion by focusing on maintenance and retention of solutions.
• Coordinates with internal ISD teams for project execution.
• Tracks sales performance and prepares forecasts.

Skills

Sales experience

Relationship building

Negotiation skills

Problem solving

Education

Bachelor’s degree

Tools

Microsoft Office

Salesforce

SAP

Job description

Overview

Panasonic Canada Inc. is currently looking to hire for the position of Key Account Manager ISD.

Builds strategic partnerships with customers by comprehensively understanding the brand/account's business and helps align ISD services to meet their needs. Manages all sales activities between ISD and assigned QSR accounts to ensure the sales plan forecast, budgets, profit, inventory are consistent with the business plan. Drives growth of ISD's solution offerings to maximize sales within the assigned Restaurant Brand.

Participates in the preparation of the ISD annual business plan. Coordinates and leads the Quarterly Business Review for assigned brand(s). Contributes to the ISD Demand Planning process by achieving annual business plan, reaching consensus with the Product Management and other internal departments for forecasting, production of an accurate forecast, as well as provision of accurate and timely information, consultation and support. Maintains strong business relationships - with an emphasis on exceptional customer service - for key stakeholders, both internal and external.

This is a full-time position.

This position is hybrid. Any office-based work will be performed from our Niagara on the Lake office.

Responsibilities

• Sales Development - Establishes sales expansion by focusing on both maintenance and retention of current solutions, while introducing new service and product offerings to positively impact customer's overall business. Works on identifying - and actively promoting to the customer - key strategic upgrade projects and net-new business as over and above day to day sales opportunities.
• Liaises with internal ISD teams to coordinate roadmap and execution of such projects. Prioritizes a regular cadence of both in-person and online meetings with key external stakeholders as a means of promoting ISD as a strategic technology partner. Provides active feedback internally on long-term brand initiatives which could have an impact on ISD business
• Reporting, KPI's and Sales Forecasting - Assists in the preparation of sales forecasts and reaching of consensus with the PSI process. On a daily / weekly / monthly and quarterly basis tracks sales, targets, forecast and last year in relation to the Business Plan and other KPI's.
• Communicates regularly with management, procurement, warehouse and other affected teams about new product needs for the brand, customer product requests. Consistently evaluates business performance and KPI's to gain insight on improving sales strategies / results.
• Special Project Management - Liaises with brand stakeholders to provide product options, pricing and availability for key special projects. Engages internal stakeholders in order to collaborate and provide project details, manages project status updates, resolves issues and provides feedback to all parties as necessary
• Quota and Inventory - Achieves sales quota through the development of appropriate strategies. In collaboration with Product Management and Purchasing teams - monitors inventory levels to proactively resolves problems and acquires additional stock if necessary. Assists Product Management team with product or vendor alternatives in cases of potential shortfall.
• Training, Trade Show and Merchandising - Coordinates with team members to ensure adequate and ongoing training for product knowledge. Assists Group Sales Manager in efforts around budgeting, coordinating, organizing and attending brand-level trade shows.

Qualifications

• Required bachelor’s degree with 7-8 years plus sales experience. Also requires 2-3 years’ experience in cultivating relationships with key executives within the QSR space - and/or with major national brands.
• Microsoft Office, Salesforce and SAP.
• Mostly significant and complex problem solving, with some routine elements. Significant and complex problem solving involves planning, tracking sales performance, ensuring adequate supply to meet demand, and preparing Business Plan recommendations.
• Routine problem solving would be resolving issues from credit, shipping, returns, contract/program, supply chain, samples, pricing, stock, and product knowledge.
• Majority of time spent establishing rapport and influencing customers, with some time negotiating settlement to complex problems. Involves negotiation with brand level and store level customers to achieve forecast accuracy, and to address issues from internal consensus and fulfillment.
• Negotiation is also required for business maintenance and new opportunity identification to help expand product offering and maximize sales within the account. Rapport is required to give support to accounts, to impart product knowledge, and to resolve daily issues.
• Conflict resolution skills to help deal with regular problems and escalations.

NICE-TO-HAVES:

• Advanced knowledge and experience with POS, software, hardware and other restaurant technologies would be an asset.

BENEFITS & PERKS – WHAT’S IN IT FOR YOU:

Panasonic Canada prioritizes total wellbeing. We offer a wide variety of benefits and programs to support your physical, emotional, financial, social, and environmental health.

• Comprehensive Medical, Dental and Vision Coverage with a Health Spending Account
• Panasonic Retirement Pension Plan (RPP/DCPP)
• Group Retirement Savings Plan (RSP)
• Generous Parental Leave Top Up
• Education Assistance Program/ Tuition Reimbursement
• Employee Purchase Program
• Employee & Family Assistance Program (EFAP)
• Competitive Rates on Home and Auto Insurance
• Employee Volunteer Program – Paid Time Off for Volunteer Days
• Onsite Events!
• And many more benefits & perks

HYBRID WORK MODEL

Panasonic Canada Inc. supports a hybrid work model. We understand that flexibility is essential for employees to do their best work while also balancing personal and life needs. Employees can expect to be in the office for a variable number of days per week based on the needs of the business unit, while having the ability to also work remote.

Panasonic Canada Inc. offers a Flexible Work Options policy which includes the ability to work remote, mobile, and create a compressed work schedule.

WHO WE ARE:

Meet Panasonic! Panasonic Canada Inc., a subsidiary of Panasonic Corporation of North America, is a leading provider of Consumer Lifestyle technologies, as well as innovative Smart Mobility, Sustainable Energy, Immersive Experiences, and Integrated Supply Chain solutions for its business and government clients. Panasonic is creating technologies that move us.

At Panasonic Canada, we do more than just offer great products and solutions. We pride ourselves in promoting gender and culture equality, as well as encouraging personal growth and success to elevate our 350+ employees to their full potential. Their passion has been one of the driving forces behind our success for more than 100 years.

HOW TO APPLY

Please include a PDF copy of your current resume.

DIVERSITY, EQUITY, & INCLUSION AT PANASONIC CANADA, INC.

In order to drive our business to continued heights, our business practices and our contribution to society must be rooted in diversity, equity, and inclusion. We foster an environment in which everyone is able to share their voice and talents, in a safe space, where they have the opportunity and resources to fully realize their potential. We are therefore committed to developing and realizing programs, tools and processes that ensure a diverse, equitable and inclusive environment for our employees.

AODA POLICY

Panasonic Canada Inc. has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

Only candidates selected for an interview will be contacted.

We thank you for your interest in working for Panasonic Canada Inc.

REQ-152250