Customer Service jobs in Grande-Bretagne

Saskatoon, SK

Full Time / Permanent

Snowbird Aviation Services is Saskatchewan's largest full-service aviation ground support company, providing safety-focused service to Saskatchewan's largest regional airline, Rise Air. Devoted to being an employer of choice, Snowbird Aviation Services offers rewarding careers for self-motivated team players. Snowbird Aviation has opportunities as a Ground Service Attendant within Saskatoon, Saskatchewan.

1. Assist flight crews and customers requiring assistance to enplane/deplane.
2. Safely and efficiently operate and maintain ground support vehicles and equipment required to service aircraft.
3. Perform custodial duties in and around all company-managed facilities, e.g., recycling, garbage, cleaning hangars, and maintaining grounds.
4. Marshall, de-ice, and anti-ice aircraft.
5. Groom and detail aircraft interiors/exteriors as required.
6. Handle baggage and cargo, load, and unload aircraft.

• Develop and maintain knowledge of the company's vision, mission, and values.
• Cross-train with customer service attendants, detailers, and cargo agents to provide those duties/coverage when necessary.
• Follow safety responsibilities outlined in the Safety Management System (SMS) manual.
• Perform duties in accordance with health, safety, and environmental legislation and regulations.

Typically, a high school diploma with one to two years' customer service experience. Aviation experience or training is an asset. A combination of education and experience may be considered.

• Experience serving a diverse customer base.
• Strong judgment and conflict resolution skills with tact and diplomacy.
• Excellent time management and organizational skills.
• Willing to work on modified schedules, including early mornings, late nights, and holidays.
• Ability to obtain and maintain necessary licenses and permits, such as Provincial driver's license, RAIC, and AVOP.
• Complete WHMIS and Dangerous Goods Awareness Training.

• Ground power unit, lavatory cart, tractor tug, forklift, de-icing, and fueling equipment, radio base unit.

• On-call for evening and weekend shifts; respond to callouts as required.
• Work long and irregular hours under various weather conditions.
• Lift up to 70 pounds and handle luggage and freight.
• Work on elevated platforms and provide ground services to aircraft and equipment.
• Ground and air travel may be required.

This is a safety-sensitive position requiring negative drug and alcohol tests prior to employment. Rise Air supports employment equity, diversity, and inclusion, with a focus on Indigenous recruitment. Preference is given to qualified Indigenous applicants. We acknowledge the lands of Indigenous peoples and are committed to reconciliation and Indigenization initiatives.