Team Lead, Long-Tail Inside Accounts — Canada Growth

DoorDash Canada; Toronto; Hybrid; CAD 100,000 - 144,000; Full time

Job summary

A leading delivery service provider in Toronto is seeking a Team Lead for Long-Tail Inside Account Management to coach a team focused on supporting existing merchants across Canada. You will ensure exceptional customer service and drive retention while collaborating with internal teams. Ideal candidates have 2+ years in account management and strong leadership skills. This hybrid role offers a competitive compensation package with a base salary between CAD 100,800 - 144,000, including commission opportunities, alongside a comprehensive benefits package.

Benefits

Comprehensive benefits package

Paid time off

Paid parental leave

Wellness benefit

Qualifications

• 2+ years of experience in account management, customer success, or sales.
• Experience focusing on relationship-building and retention.
• Strong analytical and communication skills.

Responsibilities

• Lead and develop a team of vendor partner reps managing Canadian merchant accounts.
• Ensure team delivers exceptional service and strategic value.
• Collaborate with internal teams to support merchant success.

Skills

Account management

Customer success

Analytical skills

Communication skills

Leadership

Bilingual (English and French)

Tools

Salesforce

Google Workspace

Outreach

Slack

Job description

A leading delivery service provider in Toronto is seeking a Team Lead for Long-Tail Inside Account Management to coach a team focused on supporting existing merchants across Canada. You will ensure exceptional customer service and drive retention while collaborating with internal teams. Ideal candidates have 2+ years in account management and strong leadership skills. This hybrid role offers a competitive compensation package with a base salary between CAD 100,800 - 144,000, including commission opportunities, alongside a comprehensive benefits package.