Parts Specialist: Customer‑Focused Parts & Sales

Atlas Copco; Montreal; Hybrid; CAD 55,000 - 70,000; Full time

Job summary

A leading global solutions provider is seeking a Parts Specialist based in Montreal. This hybrid role involves coordinating customer requests, enhancing satisfaction, and identifying sales opportunities. Candidates should possess exceptional customer service skills, be organized, and ideally have a background in proactive sales. Fluent communication in both French and English is advantageous. The position offers a competitive salary, performance bonuses, and a comprehensive benefits package including health care and paid time off.

Benefits

Base salary + 5% annual performance bonus

Extended Health Care Plan

Dental Care

Life and Disability Insurance

Physical Wellness Subsidy

Flexible Work Hours

Paid Time-off (3 weeks vacation, 5 personal days, 5 sick days, 1 floater day)

$600 Physical Wellness Subsidy

Emergency Travel Insurance

Employee Assistance Program

Educational Assistance Program

Employee Discount Program

Summer Friday Schedule

Continuous Learning Opportunities

Qualifications

• Minimum 2 years of strong customer service background.
• Ability to organize and manage daily tasks proactively.
• Basic mechanical/parts knowledge is an asset.

Responsibilities

• Handle and coordinate incoming customer requests for parts sales.
• Proactively reach out to existing customers with low activity.
• Identify cross-selling and up-selling opportunities.
• Maintain a small portfolio of strategic customers.
• Take spare parts orders through various channels.
• Ensure consistent follow-ups throughout the order process.

Skills

Customer service skills

Organizational skills

Proactive sales ability

Bilingual (French and English)

Microsoft Office proficiency

Tools

CRM system (C4C)

SAP

Microsoft Excel

Job description

A leading global solutions provider is seeking a Parts Specialist based in Montreal. This hybrid role involves coordinating customer requests, enhancing satisfaction, and identifying sales opportunities. Candidates should possess exceptional customer service skills, be organized, and ideally have a background in proactive sales. Fluent communication in both French and English is advantageous. The position offers a competitive salary, performance bonuses, and a comprehensive benefits package including health care and paid time off.