Assistance jobs in United States

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At ALS, we encourage you to dream big.

When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive.

Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world.

About The Role

On-site | Seasonal | Junior Level

The priority for this position will be to ensure that client work orders are entered into the system accurately and in a timely manner and that all standards are followed to ensure client instructions are followed accurately.

Key Responsibilities

• Processing and filing a variety of paperwork;
• Maintains inventory and orders office supplies;
• Maintains close liaison with supervisors and other lab staff to ensure the smooth delivery of our services to clients;
• Responsible for proper and timely follow-up of client enquiries or requests;
• Ensures that work-order write ups are checked and entered accurately and in a timely manner;
• Prepares source data for computer entry by compiling and sorting information and establishing entry priorities;
• Enters data and maintains entry requirements by following data program procedures. Reviews output to test for accuracy;
• Follow up on “On Hold” work orders;
• Assists with editing or creating CPT’s as required;
• Ensures that ALS Group analytical codes and procedures are being followed;
• Maintains communication by referring client inquires to Supervisor or client service personnel;
• Provides input on quality improvements to the department;
• In consultation with Supervisor, may assist with investigating client enquiries and complaints related to quality issues and suggest proactive actions;
• Identifies internal and external problems when they arise and reports them to Supervisor or Manager;
• Maintain a positive work environment through active team participation with a focus on quality customer service and maintaining client confidentiality;
• Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality;
• Observe established safety regulations and comply with all ALS health and safety policies and procedures;
• Other duties as assigned by Manager.
  
  

About You

• Pleasant and professional telephone manner;
• Organized, highly motivated and customer focused individual;
• Detail oriented individual with a strong commitment to quality and safety;
• Ability to work independently and/or as part of a team;
• Ability to effectively handle a high volume of work and time critical issues;
• Interpersonal skills along with the ability to exercise diplomacy and tact;
• Familiarity with Webview and StarLIMS;
• Familiarity with ALS Group analytical codes and procedures;
• Intermediate English communication skills both written and verbal;
• Intermediate computer skills including MS Word, Excel and Outlook.
  
  

Required Qualifications

• Minimum 6 months’ work experience in a commercial minerals laboratory or minerals sample preparation required;
• Previous experience working within a data entry capacity required;
• Completion of an office administration certificate or diploma preferred;
• Background in Chemistry and/or a related field would be an asset.
  
  

Physical Demands

• Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities;
• Manual dexterity to perform repetitive tasks such as data entry.
  
  

Working at ALS

Our people are our most valuable asset and drive our success at ALS. We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.

Our Benefits Include

• An estimated hourly pay of $20.97 CAD at the time of posting. Individual compensation is determined by factors such as job-related skills, relevant experience, education and/or training.
• Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs)
• Additional vacation days for years of service
• Business support for education or training after 9 months with the company
• Learning & development opportunities (unlimited access to e-learnings and more)
  
  

Please note: Benefits vary based on employee status.

About ALS

ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalized solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognized and valued.

Qualified candidates will be considered without regard to race, color, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, genetic characteristics protected by the law. We invite resumes from all interested parties, including women, Indigenous persons, members of minority groups, and persons living with disabilities.

ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.