Assistance jobs in Canada

Founded in 2015, VGS is the world's leader in payment tokenization and trusted credential management platform, depended on by Fortune 500 companies, merchants, fintechs, and banks alike. Our mission is to revolutionize the way sensitive data is stored and secured, enabling organizations to manage information across cards, bank accounts, and digital wallets with ease.

VGS stores sensitive data and tackles critical payment acceptance challenges such as multi-PSP management, card issuance, payment orchestration enablement, PCI compliance, and the protection of personally identifiable information (PII). We provide our clients with complete ownership, control and insights into their payment data, driving growth and enhancing user experiences across industries.

VGS offers a comprehensive suite of solutions, including a composable Card Management Platform, a PCI‑compliant Vault, and advanced network value‑added services such as Network Tokens, Account Updater, and Card Attributes. Our innovative technologies empower businesses to boost revenue through higher authorization rates, reduce fraud, and streamline operations—all while seamlessly integrating with existing tech stacks.

At VGS, we're not just securing payments—we're empowering businesses to unlock new possibilities in the ever‑evolving payment landscape.

• Product Discovery: Meet with product and engineering leaders from our customers to understand problems and how they map to business needs.
• Product Strategy: Define technical requirements, prioritize features, and create product roadmaps to align with business objectives and customer needs.
• Product Design: Conceptualize easy‑to‑use technical interfaces and partner with UX Designers and Engineers from various disciplines to develop high‑fidelity experiences. Continuously engage with clients to identify key challenges, prioritize, and build engaging solutions through the UI.
• API Development: Define API interface concepts, user stories, and create detailed feature specifications for development teams.
• Cross‑Functional Collaboration: Lead cross‑functional teams (Engineering, UX, Testing, Sales, Project Management, Legal, Security, etc.) to deliver against the product roadmap.
• Launch and Support: Own launch‑related activities, including customer onboarding, integration support, creating implementation guides, and training.
• Customer Engagement: Advise executive‑level technical and business stakeholders on industry best practices for solving complex technical problems. Coordinate cross‑functionally to create presentations, documentation, and technical marketing assets that communicate the value of VGS products and services.
• Performance Analysis: Define and track KPIs and analytics to report product performance, inform decision‑making, and guide future roadmap.
• Stakeholder Communication: Communicate new features and roadmaps to various stakeholders and provide updates to management.
• Defining standards and patterns for APIs, connectivity, observability, access management, and production configuration via the CLI, Dashboard, and IAC tooling.

• Experience: 10+ years of experience in software engineer tooling development, product management, or related functions. Must have experience launching new initiatives that involve designing and building APIs, O11y, private networking, enterprise authentication systems, and other software developer‑related technologies.
• Communication Skills: This position involves communicating new ideas to customers, executives, GTM leaders, and implementation teams. Strong written, verbal, and visual communication skills are required. Includes writing technical documentation that is ready to be published online and that can be included in technical RFP presentations.
• Technical Expertise: Designed to collaborate with customer engineers and build enterprise‑grade products to help simplify their lives. Must have a deep understanding of software best practices and hands‑on keyboard experience building software applications.
• Business Acumen: Strong business acumen with the ability to develop features and interfaces that drive excellent customer experience, strong value proposition, and scale.
• Leadership: Detail‑oriented, problem‑solver, metrics‑focused, and results‑driven, with the ability to lead operational execution.
• Collaboration: Highly proactive, customer‑focused, agile mindset. Comfortable dealing with a fast‑paced environment.
• Experience working on B2B or B2B2C products and directly engaging with customers.

• Domain knowledge in financial products, particularly payment acceptance, financial systems, digital wallets, and money movement rails.
• Experience working on data‑heavy and high‑throughput products.
• Experience working with GTM teams to bring new products to market.

$160,000 - $210,000 a year

• Flexible work hours and flexible PTO
• Competitive health benefits
• VGS stock options
• 401k plan, with employer matching 4% and immediate vesting (available only for US employees)
• Life & disability insurance
• Pre‑tax flexible spending accounts, dependent and healthcare FSA (available only for US employees)
• Global parental leave program
• Employee Assistance Program
• Home Internet reimbursement
• New hire home office set up allowance
• Professional learning reimbursement

At VGS, we have a remote‑first philosophy because we believe flexibility leads to great work and a healthy work‑life balance. That said, if you live within 30 miles of one of our office locations, you’ll be on a hybrid schedule with some in‑person time, because we know there’s real value in coming together.

We’re not about being in the office every day, but weareabout connection, collaboration, and the energy that comes from a great brainstorm, a team lunch, or celebrating a big win in person.

We consider applicants without regard to race, color, national origin, sex, age, religion, sexual orientation, gender identity, veteran status, marital status, physical or mental disability, or other protected classes under all local, state, and federal laws and ordinances (AA/EOE/W/M/Vet/Disabled).

Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.

VGS will not be able to provide any kind of employment sponsorship at this time.

Please note we are currently only hiring in the following states...

California, Colorado, Connecticut, Florida, Illinois, New York, Oregon, Texas, Virginia, and Washington