Warranty Coordinator

Bird Construction; Ottawa; On-site; CAD 70,000 - 100,000; Full time

Job summary

Bird Construction is seeking a Warranty Coordinator in Ottawa, Ontario. This full-time role involves overseeing post-construction and warranty phases, ensuring exceptional client support through effective communication and project oversight. Ideal candidates have at least 10 years of commercial construction experience and strong technical knowledge.

Qualifications

• Minimum of 10 years' experience in commercial construction.
• Ability to interpret drawings and technical reports.
• Understanding of Ontario Building Code and Tarion Warranty Program.

Responsibilities

• Serve as the primary contact for clients post-construction.
• Conduct site walkthroughs and lead warranty reviews.
• Oversee work orders, billings, and project costs.

Skills

Interpersonal skills

Time management

Decision-making

Communication

Tools

Procore

Viewpoint

MS Project

Job description

Warranty Coordinator

Bird, a leader in Canadian construction with over 100 years of experience, is seeking a Warranty Coordinator to join our team in Ottawa, Ontario. This full-time, in-office position involves serving as a key representative during the post-construction and warranty phases of major building projects, ensuring clients receive exceptional support through proactive issue resolution, professional communication, and thorough project oversight.

The ideal candidate is a seasoned construction professional with a broad technical background, strong interpersonal skills, and the ability to work independently across multiple projects. You will manage time, priorities, and stakeholder relationships with minimal supervision.

Key Responsibilities:

• Serve as the primary contact for clients post-construction, maintaining confidence and continuity during the warranty phase.
• Conduct site walkthroughs prior to turnover and lead one-year warranty reviews with clients.
• Interpret technical audit reports and field assessments, assigning responsibilities for corrective work.
• Coordinate trades and service staff for deficiency and warranty repairs.
• Supervise service technicians and laborers as needed.
• Oversee work orders, billings, and project costs.
• Coordinate with accounting, consultants, subcontractors, and site personnel.
• Perform quality inspections and facilitate closure of outstanding items.
• Maintain detailed records of activities and communications.
• Share lessons learned with relevant teams for continuous improvement.
• Uphold safety, professionalism, and contractual standards.
• Travel frequently across the district.

Qualifications:

• Minimum of 10 years' experience in commercial construction, with roles such as Project Manager, Superintendent, or Senior Trade Foreman.
• Understanding of structural, architectural, mechanical, electrical, and building envelope scopes.
• Knowledge of Ontario Building Code, Tarion Warranty Program, and Bulletin 19.
• Experience with project management software like Procore, Viewpoint, or MS Project.
• Proficiency with digital communication and tracking tools.
• Trade background is an asset.
• Ability to interpret drawings and technical reports confidently.
• Strong independent work ethic, decision-making, and prioritization skills.
• Excellent communication skills and professional demeanor.
• Valid driver’s license and reliable transportation.

At Bird, we prioritize safety, integrity, collaboration, excellence, and opportunity. We are committed to diversity, equity, and inclusion, fostering an environment where everyone can thrive and contribute their unique talents.