Transitional Care Assistant, CHW

Canadian Red Cross; Hearst; On-site; CAD 40,000 - 55,000; Full time

Job summary

Join the Canadian Red Cross as a Transitional Care Assistant where you'll help clients transition from hospital to home. In this permanent full-time role, you'll support clients' needs, provide essential services, and promote their independence, making a meaningful impact in the community. Candidates should have relevant experience and be fluent in English and French.

Qualifications

• Minimum of 3 years' experience in a relevant field.
• Valid G class driver's license.
• Knowledge of medical and technical terminology is a plus.

Responsibilities

• Facilitate client discharge and transportation home.
• Support clients with daily living activities and errands.
• Conduct risk assessments and provide ongoing support.

Skills

Communication Skills

Empathy

Problem-Solving

Bilingual (English and French)

Education

1-2 year post-secondary certification/diploma

Tools

Microsoft Office Suite

Job description

Title: Transitional Care Assistant, CHW

Employee Working Location: In-person

Employment Status: Permanent Full-time

The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

The Transitional Care Assistant (TCA) facilitates and supports client independence by providing transitional services from hospital to home based on the unique needs of each client. The TCA work with caregivers, program coordinators, hospital teams, family members and others within the circle of care to mitigate risk and reduce frequency of re-admission. This role will engage in service planning that addresses holistically client needs safely while respecting client choices.

In this role, you will

• Support and facilitate discharge process and client's transportation home in accordance with established service plan.

• Support client in the comprehension and implementation of hospital discharge instructions.

• Complete/arrange errands to meet client’s physical needs to support their recovery at home (nutrition, medication, medical supplies, equipment, etc.) in accordance with established service plan.

• Plan and arrange home management duties (cooking, cleaning, laundry, etc.), in accordance with established service plan.

• Prepare cost effective, nutritious and diet specific meals as required, or provide frozen meals and/or arrange for Meals on Wheels delivery.

• Complete risk analysis of home and evaluate client’s risk of falls using standardized risk assessment tool.

• Provide recommendations, warm referrals and support to clients to address concerns.

• Engage with the client’s caregiver and communicate relevant information, working on care plan, and provide companionship

• Work collaboratively within the circle of care respecting confidentiality while meeting client’s care goals.

• Work collaboratively and cooperatively to establish relationships with internal (volunteers & staff) and external partners/supports.

• Understand and performs and/or support the client with instrumental activities of daily living including removing barriers to accessing following up medical appointments, or for achieving their recovery goals.

• Involve client in goal setting and the acquisition of social supports/activities that will alleviate isolation and loneliness.

• Identify and report any unsafe or hazardous equipment and situations.

• Complete risk assessments and evaluations to identify and support client care needs and implement strategies to reduce their health and safety risks.

• Observe and report any concerns related to the client or their environment and participate/support Ontario’s One Client Care Plan.

• Complete all required documentation and maintain standard client files.

• Develop and maintain a positive relationship with internal team, related organizations, community partners, and stakeholders.

What we are looking for

• Minimum of 3 years' experience and a 1-2 year post-secondary certification/diploma with a concentration in social services, gerontology, therapy assistance or a related field or an equivalent combination of education and experience.

• Previous knowledge of medical and technical terminology is an asset. Successful candidates without working knowledge of medical and technical terminology are expected to develop a working knowledge of medical and technical terminology in the role.

• Valid unrestricted G class (or provincial equivalent) driver's license and a clean driver's abstract.

• Requirement to be a minimum of 25 years of age to drive a CRC fleet vehicle.

• Proficiency in standard computer applications (Microsoft Office Suite).

• Ability to identify and resolve issues, by applying standard procedures and functional or organizational knowledge.

• Communication skills, diplomacy and empathy to interpret information and deliver advice, clarify client or stakeholder needs, offer solutions, and resolve escalations in new or somewhat sensitive situations.

• Ability to think quickly and act on emergency situations with confidence and with clarity on standard procedures.

• Ability to demonstrate compassion, empathy and understanding for individuals with differing cognitive and physical abilities.

• Fluency in French and English is required.

Working Conditions :

• The work is performed Monday to Friday in a combination of an office environment, hospital setting, in community, in agency vehicle, in own vehicle and in client homes

• Travel between office and hospital, and other close branches.

• Overnight stays for long distance driving.

• Requirement to work 35 hours per week with irregular hours with short notice.

• This job requires some physical bending, stretching, repetitive motions, and perhaps climbing, pushing a wheelchair with a beneficiary, helping them to get into and off the vehicle.

• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.

• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.

• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC), Vulnerable Sector Check (VSC), Drivers abstract and COVID vaccination proof is required as well

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