System Technician

Rogers Communications; Vernon; On-site; CAD 45,000 - 70,000; Full time

Job summary

A leading telecommunications company is seeking a System Technician to join the Field Operations team in Salmon Arm, BC. This role involves installing and maintaining Xfinity services, ensuring top-notch support for customers, and collaborating across departments to resolve issues effectively. The company values diversity and inclusion, offering competitive salaries and growth opportunities.

Benefits

Competitive Salary

Health & Dental Benefits

Pension plan

Stock Matching options

Discounts on services and products

Growth & Development opportunities

Qualifications

• Ability to work outside year-round and flexibility for shifts.
• Physical ability to lift up to 100 lbs and work at heights.
• Technical knowledge and commitment to quality and safety standards.

Responsibilities

• Install Rogers Xfinity products including Internet and TV.
• Service and maintain products with in-home support.
• Operate test equipment related to coaxial and fiber systems.

Skills

Accountability

Adaptability

Customer First

Technical Knowledge

Education

Valid full class-5 driver’s license

Tools

System analyzers

Field strength meters

TDR

Locators

Job description

At Rogers, we put our customers first in everything we do! Our Field Operations team provides top-notch service, connecting communities across Canada. We're seeking individuals who are passionate about technology, thrive in dynamic environments, and are ready to make a meaningful impact in the telecommunications industry. If you're ready to take on an exciting challenge and be part of a team that values innovation and excellence, consider the following opportunity.

We have an exciting opportunity for a System Technician working out of Salmon Arm, BC, reporting to the Manager of Operations. The successful candidate will be responsible for supporting millions of customers with Xfinity high-speed Internet, Xfinity TV, and home phone services, as well as assisting in the construction and maintenance of our outside plant network to deliver an exceptional customer experience continually.

What's in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team.

• Competitive Salary

• Enjoy discounts up to 50% off Blue Jays tickets, Rogers, and Fido Services, 25% off TSC items, and 20% discount on all wireless accessories sold in Rogers Stores.

• Health & Dental Benefits, Pension plan, and Stock Matching options

• Growth & Development opportunities in Field Operations

• Work for an organization committed to environmental protection

• We are an organization with a strong commitment to diversity and inclusion, supporting equity through various groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities, and Women.

What you'll do

• Install Rogers Xfinity products and services, including Internet, Home phone, and TV/streaming

• Service and maintain products with in-home support, educating customers on the best Rogers has to offer

• Operate test equipment related to the maintenance of 2-way coaxial and fiber systems, including system analyzers, field strength meters, TDR, and locators

• Maintain accurate system records and support documentation for all work orders

• Collaborate with internal departments to resolve complex, customer-impacting issues efficiently and effectively

• Perform various other duties as required

What you bring

• A valid full class-5 driver’s license

• Behaviors supporting Key Success Factors: Accountability, Adaptability & Customer First

• Ability to work outside year-round

• Flexibility to work various shifts, including evenings, out-of-town work, rotational on-call duties, weekends, and holidays

• Physical ability to perform all aspects of the job, including working at heights, heavy lifting up to 100 lbs, and maneuvering through crawl spaces

• Customer-centric focus and commitment to quality and safety standards

• Technical knowledge and a desire to stay updated on industry trends

Additional requirements

Pre-employment background checks are required, including criminal, credit, and driver’s abstract checks. In some provinces, a security worker license is necessary, which must be obtained before start date.

Schedule: Full-time
Shift: Variable
Location: 10 Harbourfront Drive NE, Salmon Arm, BC
Travel: Up to 25%
Background checks: Criminal record, credit, driver’s abstract
Requisition ID: 325335

At Rogers, we value diversity and inclusion, encouraging applications from all backgrounds. We support candidates throughout the recruitment process, including those with disabilities. For questions, visit our Recruitment Process FAQ.