Starter - Golf Services

Stone Creek Resorts Inc.; Canmore; On-site; CAD 30,000 - 60,000; Full time

Job summary

A luxury golf resort company seeks a Seasonal Starter Ambassador to ensure a smooth experience for guests by managing play on the golf course. The ideal candidate will monitor pace, enforce rules, and provide excellent customer service. A driver's license and the ability to work flexible hours are required. Join a dynamic team in a stunning location and enjoy benefits such as discounted meals and golf privileges. Positions are available from April to October.

Benefits

Discounted golf privileges

Staff accommodation on site

Engaging work environment

Qualifications

• Driver's license required.
• Eligible to work in Canada full-time.
• Ability to work flexible hours including some split shifts.
• Passion for exceptional guest service.

Responsibilities

• Monitor the flow of play on the course.
• Educate and enforce course rules.
• Assist players with inquiries and provide information.
• Ensure safety of all golfers.

Skills

Proactive attitude

Strong problem-solving skills

Knowledge of golf course operations

Ability to stay calm under pressure

Job description

Starter Ambassador- Silvertip

Are you a golf enthusiast with a passion for delivering exceptional guest experiences? Join our team as a Seasonal Starter Ambassador and play a key role in overseeing the flow of play on the course, ensuring that every guest enjoys a seamless and enjoyable experience. This role is ideal for someone who enjoys working outdoors, engaging with guests, and being part of a dynamic golf environment.

About Stone Creek Resorts Inc.

Stone Creek Resorts Inc. is a well-established Alberta-based company, renowned for delivering exceptional hospitality and luxury lifestyle experiences. The company operates two world‑class golf resorts: Silvertip Resort in Canmore, Alberta, and Eagle Ranch Resort in Invermere, British Columbia. In addition to its resort operations, Stone Creek is a leader in resort real estate development, with Silvertip Resort recognized as Canada's premier community for luxury resort real estate.

The Silvertip master plan features a diverse mix of luxury estate lots, condominium and multi‑family units, and resort accommodations, with projected annual real estate sales of up to $100 million. Future developments at Silvertip include Silvertip Village, a state‑of‑the‑art conference centre, a gondola, a Nordic spa and wellness centre, and 850 staff housing units – further enhancing the resort's position as a world‑class destination.

Silvertip Resort occupies an unparalleled location in the heart of the Canadian Rockies. For over 20 years, we have been dedicated to providing world‑class guest experiences, including our renowned championship 18‑hole golf course, while maintaining a strong commitment to preserving the surrounding natural environment. Silvertip is more than just a resort; it is an extraordinary experience where nature and luxury seamlessly blend, creating unforgettable memories for all who visit.

Position Summary

Reporting to the Golf Services Manager – as a Starter Ambassador, you will play a key role in ensuring a smooth and enjoyable experience for our guests by overseeing the flow of play on the golf course. You will ensure guests adhere to established rules and policies while providing a high level of customer service and maintaining a proactive presence on the course. Your role will be crucial in creating a safe, respectful, and seamless golfing experience for all players.

Why Silvertip Resort

• Discounted: golf privileges, staff meals, restaurant meals, grocery and golf shop purchases at Silvertip Resort & Eagle Ranch Resort.
• Staff Accommodation on site. $23 per day.
• Our people experience working at a world‑class Golf resort.
• We offer a diverse and engaging work environment in a unique location.
• Close to many outdoor adventures and cities – Banff National Park, Kootenay National Park, Sunshine Resort, Lake Louise Resort, Kicking Horse Mountain Resort, etc.

Key Responsibilities

• Greeting and interacting with any guests you encounter – with a smile.
• Monitor the flow of play on the course, ensuring that all groups maintain an appropriate pace and intervene as needed to address delays.
• Educate and enforce course rules and regulations, offering guidance to guests for a safe and respectful environment.
• Assist players with inquiries, provide information about the course layout and conditions, and help locate lost items.
• Ensure the safety of all golfers by identifying potential hazards and addressing unsafe behaviour.
• Document and report any incidents or accidents on the course, ensuring proper follow‑up and safety compliance.
• Collaborate with maintenance staff to report course conditions and address any issues that may affect play.
• Inform guests about on‑site amenities, including dining options, merchandise, and upcoming events.
• Support the management of special events or tournaments, ensuring operational needs are met.
• Patrol the course regularly in a golf cart to maintain visibility and assist guests as needed.
• Address and resolve disputes or conflicts between players in a calm and professional manner.
• Provide tips to guests on improving their game and understanding the course layout.
• Relay important information from the course to the pro shop staff, including course conditions and player issues.
• Monitor weather conditions and communicate any potential delays or warnings to guests on the course.

Requirements

• Driver's license required.
• Eligible to work in Canada full-time.
• Knowledge of golf course operations and rules.
• Ability to stay calm and professional in stressful situations.
• Proactive attitude and strong problem‑solving skills.
• Ability to work outdoors and maintain a presence on the golf course for extended periods.
• Ability to work flexible hours including some split shifts, early mornings and late evenings, weekends, and some holidays.
• Follow all Health and Safety procedures.
• Passion for exceptional guest service and the golf industry.

Duration

Full‑time and part‑time seasonal positions available, April to October.

Stone Creek Resorts Inc. is committed to supporting a diverse workforce from various communities within which we operate. We encourage all qualified professionals without regard to race, gender identity, colour, sex, marital / family status, citizenship, religion, sexual orientation, aboriginal status, age, etc. to apply.