Spécialiste de terrain Front-End

Food Basics; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A retail grocery chain in Toronto is seeking a Field Specialist Front-End who will be responsible for maintaining department standards and training store management. The ideal candidate should have relevant experience, strong communication skills, and be familiar with operational practices in store settings. This position will also require occasional travel and overnight work.

Qualifications

• 5-7 years relevant knowledge and experience, including some management experience.
• Valid driver’s license.

Responsibilities

• Act as the main contact to assigned Stores regarding Front end department operations.
• Supervise the set-up of the Front-End Department in new stores and renovations.
• Support stores in execution of Customer Service Training.

Skills

Intermediate computer skills

Excellent verbal and written communications

Knowledge of applicable laws and regulations

Education

College diploma or University Degree

Tools

Microsoft Office

SAP

BDMS

Job description

Overview

Position Title : Field Specialist Front-End

Requisition ID : 44166

Career Group (ADSP) : Administrative

Division : Operations Food Basics (01006151)

Department : Stores Operations

Work Location : METRO ON-FIELD POSITION-5559 DUNDAS ST W (#A-DUNF)

Province : Canada : Ontario

Position Type : Permanent

Joining our team has its advantages!

Summary

This position is responsible for ensuring that department standards are maintained, for helping with training and opening of new stores, and for offering support to Store Managers in the respective operational area. This position is also responsible for the set-up of all new department initiatives in stores for assigned territory.

Responsibilities

• Act as the main contact to assigned Stores in regard to Front end department operations.
• Supervise the set-up of the Front-End Department in new stores, Renovations and Capital Projects.
• Work with assigned stores in identifying and correcting operational weaknesses in the department.
• Support stores in the execution of our Customer Service Training (HHI Program) and other similar programs as may follow.
• Support and provide direction regarding the scanning functions throughout the store.
• Continuous review of services offered and keeps current on customer needs and competitive activity.
• Supports Store Management in developing store employee skills, including technical, leadership and customer service.
• Responsible for set-up of all department initiatives within Stores. Execute new Best Practices and provide feedback.
• Provide second level technical support to the Metro Help desk and stores as a subject matter expert on front-end applications.
• Review, track and report on applicable department audits.
• Follows all Company policies and procedures, government regulations, Health & Safety, and Food Safety regulations, as well as compliance with collective agreements.
• Occasional overnight travel and Sunday work required.
• Other duties as may be assigned by Operations Management.

Qualifications

• College diploma or University Degree, or other appropriate certification.
• 5 -7 years relevant knowledge and experience, including some management experience.
• Intermediate computer skills – working knowledge of Microsoft Office, SAP and BDMS an asset.
• Excellent verbal and written communications skills.
• Knowledge of applicable laws and regulations, and emerging trends.
• Valid driver’s license.

The responsibilities and relationships assigned to this role may change as is necessary to achieve Metro's business objectives.

METRO is committed to providing an inclusive work environment that reflects the communities we serve. The company values, respects and relies on the diversity of backgrounds, experiences, and points of view because it allows us to innovate, make better decisions and better understand our customers. We will consider qualified applications from all walks of life to build the best team.

We encourage you to let us know if your current condition requires accommodation in the recruitment process so that we can accommodate you.

Please note that we will only contact those whose applications are selected.

We respectfully request that agencies do not contact us or send us unsolicited applications.