Service Administrator

Black & McDonald Limited; Regina; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading construction service provider in Regina is looking for a Service Administrator to support operations by managing work orders, dispatching technicians, and providing excellent customer service. Ideal candidates should have at least 5 years of relevant experience or a diploma in administration, along with strong communication and time management skills. Knowledge of Microsoft Office Suite is essential. Criminal background and professional reference checks are required.

Benefits

Accommodations for candidates with disabilities

Qualifications

• Minimum 5 years relevant experience or a diploma in administration required.
• Ability to communicate clearly and effectively.
• Knowledge of industry is recommended, but not required.

Responsibilities

• Manage work order process and take calls from clients.
• Dispatch technicians and handle work orders.
• Update employee database and ensure technician safety tickets are current.

Skills

Communication

Customer service

Time management

Change orientation

Education

Diploma in Administration

Tools

Microsoft Office Suite

JD Edwards

Job description

Job Description

Build Your Career At Black & McDonald

Black & McDonald is an integrated, multitrade service provider that safely delivers high-quality construction, facilities management, and technical solutions. We are a family-owned and family-run company that employs thousands of highly skilled and talented professionals across North America. With 100+ years of diverse market experience, we are a forwardthinking organization with a strong track record of delivering operational excellence and customer-focused solutions that stand the test of time.

About This Career Opportunity

Reporting to the Service Division Manager, the primary responsibility of the Service Administrator is to assist in maintaining a productive and efficient Service operation within Regina and surrounding area. This will be accomplished through performance of administrative duties including managing the work order process, taking calls from clients, and ensuring that standard company procedures and specific instructions are followed. The Administrator will handle duties which would include dispatching technicians, posting of labour hours (time entry), equipment / materials and purchase orders to work orders, commenting and closing work orders, changing of work order statuses, maintaining asset data, managing work order back log, and WO preparation for invoicing.

Duties & Responsibilities include but not limited to :

• Dispatch duties; taking service calls from customers, creating WOs / POs for technicians, ensuring work schedule is current, and consistent follow up on aging WOs with technicians
• Customer Service duties : investigate and resolve customer inquiries / concerns together with the Service Supervisor and respond in a timely manner
• HR related duties : updating employee database, accurate time entry and ensuring technician safety tickets are current
• Accurate and timely documentation and filing; submitting permits for plumbing, electrical and gas, creating WOs for project managers as requested, ensure Service Reports are received for PM hours worked on PM Work Orders, and maintain an organized system of filing for both hardcopy and electronic records

Competency Requirements

• Change Orientation (open to change and the ability to identify where it is needed and how to make it happen)
• Communicates Effectively (verbally and in writing)
• Customer Focus (understand the needs and perspectives of both internal and external customers)
• Holds Self and Others Accountable (take personal responsibility to meet commitments)
• Teamwork and Collaboration (work cooperatively and collaboratively with others)
• Values and Respects Others (encourages and supports diversity)
• Ability to work in a fast-paced environment and be self-motivated with excellent time management skills

Education & Skill Requirements

• Minimum 5 years relevant experience or a diploma in administration required
• Thorough knowledge of Computer Programs and Microsoft Office Suite
• Ability to communicate clearly and effectively and relate to technicians, customers and co-worker needs
• Geographical knowledge of service area or map reading skills
• Knowledge of industry is recommended, but not required
• Previous use and knowledge of JD Edwards will be considered an asset
• Knowledge of Black & McDonald Limited

Please be advised that a Criminal Background Check and Professional Reference Check will be required as part of our employment screening and selection process.

We welcome and encourage applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.