Senior Technical Writer

OpenText; Waterloo; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A global leader in information management is seeking a Senior Technical Writer to create and manage documentation for industry-leading products. The role involves collaboration with various teams to enhance customer experience through effective documentation. Candidates should possess 5-8 years of experience in technical writing and an undergraduate degree in a related field. This position offers a hybrid work environment in Waterloo, Ottawa, or Richmond Hill.

Qualifications

• 5-8 years of professional experience in technical writing.
• Experience in authoring tools such as Arbortext Editor, XML, HTML.
• Ability to lead projects and processes independently.

Responsibilities

• Plan and write help content for OpenText products.
• Collaborate with cross-functional teams to define documentation goals.
• Manage multiple documentation projects within deadlines.

Skills

Clarity in language

Documentation practices

Collaboration

Technical writing

Education

Undergraduate degree in English, Computer Science, or Technical Writing

Tools

Arbortext Editor

XML

HTML

Flare

MarkDown

FrameMaker

RoboHelp

GitLab

Job description

OpenText - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We\'re hiring talent that AI can\'t replace to help us shape the future of information management. Join us.

Job Location: Waterloo / Ottawa / Richmond Hill, Ontario, Canada (Hybrid)

The Common Components unit provides shared software engineering services to global Product Management and development teams in the OpenText Products group. The Product Information team is an integral part of a software development team that strives for perfection and is committed to success. Technical writers contribute to products by creating sophisticated technical content across Content Management, Business Networks, SMB, Cybersecurity, Digital Experience, Analytics, and Portfolio suites.

Your Impact

As a technical writer at OpenText, you champion clarity in language and good documentation practices, continually looking to improve the content and the customer experience. You contribute to planning and writing concise and accurate help content to assist customers in adopting and working effectively with OpenText’s industry-leading Information Management products. In this role, you will collaborate with Product Management, Engineering, Product Design, UX Research, Customer Support, and various cross-functional teams to define documentation goals, prioritize tasks, and contribute to overall customer experience. You will support the Product Information team by working with colleagues to build content strategies, contributing to department innovations, and producing user assistance information and videos.

As a Senior Technical Writer, You Will

• Possess 5-8 years of previous professional experience and hold a minimum of an undergraduate degree from an accredited college or university, preferably in English, Computer Science, or Technical Writing.
• Author accurate and complete documentation while defining and following processes, guidelines, and operating procedures.
• Independently lead projects and processes, focusing on individual deliverables and guiding others when needed.
• Advocate for continuous improvement and be accountable for end-to-end processes, smaller-scale projects, and deliverables.
• Contribute and manage multiple documentation projects within established deadlines.
• Draw on your experiences to make informed decisions and consideration of impacts.
• Strengthen relationships and network with senior stakeholders through collaboration and offer guidance to others within your area of expertise.

What You Need To Succeed

• Style: Microsoft Manual of Style, Minimalism, Structured authoring
• Authoring tools/Technologies: Arbortext Editor, XML, and HTML. Experience with Flare, MarkDown, FrameMaker, and RoboHelp beneficial.
• Process: Agile SAFe
• Tracking: ValueEdge, Confluence
• Video/Graphics: SnagIT, Camtasia, Adobe Creative Cloud, Visio
• Cloud-Based Technologies: AWS, GCP, Azure, SaaS, and PaaS
• Source control-CI/CD: GitLab
• Emerging technologies: AI trends, tools, and best practices; prompt engineering

One Last Thing

OpenText is more than just a corporation, it\'s a global community where trust is foundational, the bar is raised, and outcomes are owned.

Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don\'t just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText\'s efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [e-mail].

Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText\'s vibrant workplace.