Senior Program Delivery Manager

Fenergo; Toronto; On-site; CAD 155,000 - 165,000; Full time

Job summary

A leading fintech firm is seeking a Senior Program Delivery Manager to lead complex SaaS implementations for top financial institutions. In this client-facing role, you will manage program outcomes and financial performance while mentoring others. Strong experience in program management and stakeholder engagement is essential. The position offers comprehensive benefits, including medical coverage, a 401k plan, and the opportunity for an annual bonus based on performance.

Benefits

Comprehensive Medical, Dental, and Vision coverage

401k retirement savings plan

Generous Paid Time Off (PTO) annually

Access to extensive training programs

Work From Home set-up allowance

Qualifications

• 10+ years of experience in program management, preferably in the financial services sector.
• Strong commercial acumen and budgeting skills.
• Ability to lead and mentor a team effectively.

Responsibilities

• Lead delivery of large-scale, complex SaaS implementation programs.
• Manage commercial and financial governance.
• Build and maintain relationships with client stakeholders.

Skills

Program management

Stakeholder management

Communication

Mentoring

Risk management

Education

Project management certification (e.g., PMP, PRINCE2, Agile/SAFe)

Job description

Company Description:

At Fenergo,we’renot just building software,we’retransforming how the world’s leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world’s top financial institutions,we’reon a mission to change the game.

We’remore than a global leader in AI-powered client lifecyclemanagement,we’rereimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. OurFinCrimeOperating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries.

But wedon’tstop there.

At Fenergo, we believe in a world where financial institutionsaren’tjust compliant,they’reconfident. Where technologydoesn’tjust meet regulations, it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world.

Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief.We’retackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind.

Joinus, andbe part of a teamthat’sbuilding smart solutions, solving real problems, and shaping the future together.

Overview of Role:

As a SeniorProgramDelivery Manager at Fenergo, you will be at the forefront ofsome ofour most strategic client transformations, leading the successful delivery of complex, multi-workstream SaaS implementations for the world's top financial institutions. This is a high-impact, client-facing leadership role where you will be accountable forprogramoutcomes, financial performance, and executive-level governance.

You will act as a key leader within our global delivery community, not only executing with excellence but also mentoring other delivery managers and actively contributing to the evolution of our best-practice delivery frameworks. This is a crucial role for an experienced leader who thrives on navigating complexity, building trusted client relationships, and shaping the standards for world-class SaaS delivery.

Main Responsibilities:

• Lead the end-to-end delivery of large-scale, multi-workstream client implementationprograms, ensuring they are delivered on time, on budget, and to a high standard of quality.

• Ownprogram-level commercial and financial governance, includingaccountability forStatements of Work (SOWs), change control, budget management, and margin performance.

• Build andmaintaintrusted relationships with senior client stakeholders and executive sponsors, leadingprogramgovernance forums and ensuring strategic alignment on key decisions and outcomes.

• Act as a leader and mentor within the delivery community, coaching otherProgramDelivery Managers, sharing best practices, and setting the standard for delivery excellence.

• Proactively manageprogram-level risks, issues, and dependencies, providing clear, data-driven reporting and transparently managing escalations with internal and client executives.

• Drive alignment across all internal functions—including Client Success, Product, and technical teams—to ensure a cohesive and seamless delivery experience for the client.

• Contribute to the continuous improvement of our global deliverymethodology, sharing learnings from yourprograms to help refine our playbooks, tooling, and best practices.

Requirements:

• 10+ years ofexperience inprogrammanagement, with a proventrack recordof leading large-scale, complex SaaS transformationprograms for enterprise clients, ideally in the financial services sector.

• Strong commercial acumen with direct experience shaping and managing Statements of Work (SOWs), change control, and multi-million-dollarprogrambudgets.

• Exceptional executive-level communication and stakeholder management skills, with the ability to build trust and influence senior client sponsors and internal leaders.

• Deep understanding of a range of delivery frameworks (e.g., Agile, Waterfall, Hybrid) and the ability to tailor the approach to the specific needs of complex, multi-workstreamprograms.

• Demonstrated ability to lead and mentor others, with a passion for developing talent and improving how teams deliver.

• A formal project orprogrammanagement certification (e.g., PMP, PRINCE2, Agile/SAFe).

Nice to Have:

• Direct experience with Client Lifecycle Management (CLM), KYC, AML, or other financial crime compliance technology platforms.

• Experience delivering projects that involve significant data migration and complex systems integration.

• Experience working in a fast-paced, private equity-backed environment.

Ifyou’reexcited about this role butdon’tmeet every requirement, we still encourage you to apply. We value people who are eager to learn and grow.

Our promise to you

• Collaboration: Working together to achieve our best

• Outcomes: Drive Success in every engagement

• Respect: A collective feeling of inclusion and belonging

• Excellence: Continuously raising the bar

What’s in it for you?

• Comprehensive Medical, Dental, and Vision coverage provided through Cigna

• Access to Cobra Coverage

• Employee Assistance Programme available via Cigna

• 401k retirement savings plan

• Life, Accident, and Disability Cover offered through Cigna

• Participation in a Savings and Transformation Scheme

• Opportunity to earn an annual company bonus based on performance

• Generous 20 days of Paid Time Off (PTO) annually

• 3 company closure days for designated holidays

• Access to extensive training programs, including both classroom and online options through 'Fenergo University'

• Implementation of a Buddy system for all new starters to provide guidance and support

• Opportunity to work on a cutting-edge Fintech product, utilizing the latest tools and technologies

• Defined training and role tracking to monitor and support your career development and progress

• Enjoy complimentary lunches provided in the office

• Work From Home set-up allowance to support a comfortable and efficient remote working environment

• Salary range $155,000-$165,000 PA + performance related incentives

Diversity, Equality, and Inclusivity

Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.