Senior Manager, Event Operations - Carlu

Oliver & Bonacini; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading hospitality organization in Toronto is seeking an experienced Operations Manager. You will lead daily operations for events, ensuring exceptional service and guest experiences. The ideal candidate has a minimum of 3 years of event management experience and holds a Valid Smart Serve Certification. This role requires strong organizational and communication skills, as well as availability for evenings and weekends.

Qualifications

• Minimum of 3 years of experience managing operations for events.
• Demonstrated ability to communicate clearly and professionally.
• Strong business acumen with a team-oriented mindset.

Responsibilities

• Lead daily operations with a presence on the floor.
• Monitor and maintain service points for outstanding guest experiences.
• Oversee scheduling of event staff for proper coverage.

Skills

Hospitality Experience

Event Planning

Conflict Resolution

Strong Organizational Skills

Strong Verbal and Written Skills

WSET 1 Wine Certificate

Education

Valid Smart Serve Certification

Tools

Splunk

Solarwinds

Cybersecurity

Job description

Responsibilities

• Lead daily operations with a strong presence on the floor setting the tone for exceptional service
• Communicate the vision clearly to your team and inspire them by upholding Oliver & Bonacini's values every day
• Monitor and maintain all points of technical service and attention to detail to ensure outstanding guest experiences
• Build and nurture relationships with guests team members management vendors and suppliers
• Follow bar beverage and wine control procedures with accuracy and consistency
• Foster a culture focused on the enjoyment and quality of food beverage and service
• Demonstrate integrity and professionalism promoting the venues reputation at every opportunity
• Lead recruitment training coaching performance management and employee development initiatives
• Use strong conflict resolution and problem-solving skills to maintain a positive work environment
• Assist with sales tracking invoicing and inventory management to support smooth operations
• Conduct event briefings with service staff to ensure flawless execution
• Manage scheduling of event staff to guarantee proper coverage for all functions
• Oversee payroll accuracy and timely record-keeping
• Drive staff productivity and operational efficiency through continuous improvement
• Participate in health & safety programs ensuring compliance with all relevant regulations
• Ensure the venue is impeccably maintained clean and in excellent repair
• Build strong partnerships with vendors and suppliers
• Perform other duties as required

Qualifications

• Minimum of 23 years experience managing the day-of operations for a variety of events including small large and high-profile functions (this is focused on event execution not sales)
• Valid Smart Serve Certification
• Demonstrated ability to communicate clearly and professionally with strong verbal and written skills
• Strong organizational skills with the ability to manage a large and variable workload ensuring timely and accurate completion of tasks
• Strong business acumen with a team-oriented mindset
• WSET 1 Wine Certificate or equivalent considered a strong asset
• Availability to work evenings weekends and holidays as required
• Must be legally eligible to work in Canada

Additional Information

At Oliver & Bonacini Hospitality we are committed to treating every employee with dignity and respect. We strive to be fair and just and create working environments where our employees can be at their best.

Diversity Commitment

Oliver & Bonacini Restaurants is committed to fostering an inclusive environment. We encourage applicants from all backgrounds to apply. Accommodation is available upon request.

Remote Work : Employment Type :

Full-time

Key Skills

Splunk,IDS,Solarwinds,Cybersecurity,Hospitality Experience,FedRAMP,Mobile Marketing,Event Planning,Events Management,Event Marketing,Cloud Development,Siem

Experience : years

Vacancy : 1