Residence Front Desk & Guest Services Specialist

CMSC Staff; Oakville; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading campus service provider in Oakville seeks a Residence Services Representative to engage with students and guests at the front desk. The candidate will be responsible for ensuring high customer satisfaction and managing operations such as check-ins, reservations, and payments. A strong ability to communicate effectively and handle multiple tasks is essential. Preferred qualifications include a high school diploma and a positive attitude, along with at least one year of customer service experience. This role requires a commitment to maintaining a welcoming atmosphere.

Qualifications

• Must have a High School Diploma, with some College or University preferred.
• Minimum of 1 year industry experience or equivalent customer service experience.

Responsibilities

• Respond to student and guest inquiries and service requests.
• Ensure high customer service satisfaction.
• Handle reservations, check-ins, check-outs, and account settlement.

Skills

Excellent verbal communication skills

Excellent customer service skills

Positive attitude

Ability to work independently

Ability to handle multiple projects

Education

High School Diploma, some College or University preferred

Job description

A leading campus service provider in Oakville seeks a Residence Services Representative to engage with students and guests at the front desk. The candidate will be responsible for ensuring high customer satisfaction and managing operations such as check-ins, reservations, and payments. A strong ability to communicate effectively and handle multiple tasks is essential. Preferred qualifications include a high school diploma and a positive attitude, along with at least one year of customer service experience. This role requires a commitment to maintaining a welcoming atmosphere.