Receptionist (Bilingual FR/EN)

PricewaterhouseCoopers International; Quebec; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading consulting firm in Quebec City is seeking a Receptionist to provide professional client service and support office functions. The ideal candidate must have excellent communication skills, be fluent in English and French, and possess strong organizational abilities. Responsibilities include greeting visitors, assisting with requests, and coordinating with various teams to ensure smooth operations.

Benefits

Competitive compensation package

Inclusive benefits

Flexible work programs

Qualifications

• Ability to prioritize multiple responsibilities.
• Ability to work in a deadline-oriented environment.
• Effective communication with clients and colleagues.

Responsibilities

• Greet and direct clients and visitors professionally.
• Assist visitors with information requests.
• Coordinate with Facilities and AV teams.
• Provide services to clients as per requirements.
• Draft standard correspondence.
• Manage messages left in the mailbox.

Skills

Excellent oral and written communication skills

Strong organizational skills

Discretion when dealing with confidential information

Attention to detail

Proficiency in Microsoft Office Suite

Fluency in English and French

Tools

Microsoft Teams

Microsoft SharePoint

Job description

Overview

A career in Infrastructure and Property, within Business Enablement, will provide you with the opportunity to be a part of developing and managing the PwC operational infrastructure that allows us to support our people and our clients. We focus on all aspects of internal infrastructure services from real estate site selection, facilities management, and physical security to managing relationships with Firm travel partners and event planning. Our Office Services team is responsible for managing the wellbeing of our office experience as well as responding to office requests from PwC partners and staff to help keep the office running smoothly. You will represent PwC Canada, ensuring a seamless and professional experience for all visitors.

Meaningful work

As a Receptionist, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited to:

• Greeting and directing clients and visitors professionally in our Québec City head office and ensuring visitors are captured in our visitor management tool
• Assisting site visitors with any information requests
• Ongoing coordination with our Facilities and AV team members ensuring meetings run smoothly
• Providing services directly to clients according to predetermined requirements and quality standards
• Being sensitive to the pressures clients may be under and escalating problems/issues promptly as required
• Picking up and distributing messages left in the overnight mailbox
• Drafting standard and non-standard correspondence
• Office hours are 8:30 am to 5:00 pm. The candidate may be asked to cover early morning and/or late evening shifts when needed
• Being flexible to work overtime when requested, sometimes at short notice

Experiences and skills you’ll use to solve

• Excellent oral and written communication skills and ability to relay information promptly and accurately
• Strong organizational skills with the ability to prioritize multiple responsibilities
• Discretion when dealing with confidential information
• Attention to detail and the ability to complete tasks with limited supervision
• Ability to work in a deadline-oriented environment
• Effective and professional communication with clients and colleagues
• Ability to obtain or provide written or verbal clarification as needed
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience with Microsoft Teams for communication and collaboration
• Familiarity with Microsoft SharePoint for document management and sharing
• The successful candidate requires fluency in English, in addition to French as they will be required to support or collaborate with English-speaking clients, colleagues and/or stakeholders during the course of their employment with PwC Canada

PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer.

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at PwC Canada jobs site.

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We’re committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.

We’re committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.