Production Support Engineer – Platforms

RBC; Vancouver; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading financial institution in Vancouver is seeking a Level 2 Platform Support and SRE Specialist. You will ensure the stability and reliability of systems while collaborating with development teams to improve performance. The role requires 3-7 years of support experience and proficiency in various scripting and monitoring tools. Join a collaborative team that values innovation and continuous improvement.

Benefits

Comprehensive Total Rewards Program

Flexible work/life balance options

Coaching and development opportunities

Qualifications

• Experience in platform/application support, with at least 2 years in SRE or DevOps.
• Hands-on experience with monitoring tools.
• Strong understanding of CI/CD pipelines.

Responsibilities

• Provide second-level support for critical platform incidents.
• Develop automation scripts to reduce manual tasks.
• Collaborate with development teams to improve system performance.

Skills

Scripting languages (Python, Bash, PowerShell)

Monitoring tools (Splunk, Prometheus, Grafana)

CI/CD pipelines

Cloud platforms (OCP, Kubernetes, AWS, Azure)

Education

3-7 years in platform/application support

Tools

Terraform

Ansible

Jenkins

Job description

Overview

Job Description

We are seeking a highly skilled and motivated Level 2 Platform Support and SRE Specialist to join our team. This role combines platform support expertise with Site Reliability Engineering (SRE) principles to ensure the stability, scalability, and reliability of our systems. The ideal candidate will bring strong troubleshooting skills, a passion for automation, and the ability to collaborate across teams to improve platform performance and operational efficiency.

What Will You Do?

Platform Support (Level 2):

• Provide second-level support for critical platform-related incidents, ensuring timely resolution and minimal downtime.
• Monitor, investigate, and resolve platform issues using tools such as Grafana, Prometheus, Dynatrace, Splunk, Datadog, or similar monitoring solutions.
• Act as an escalation point for Level 1 support teams, providing mentorship and guidance as needed.
• Maintain and update runbooks, knowledge bases, and support documentation to streamline issue resolution.
• Manage and coordinate incident response activities to ensure efficient communication, resolution, and post-incident follow-ups.

Site Reliability Engineering (SRE):

• Develop and implement automation scripts and tools to reduce manual operational tasks and improve system reliability.
• Collaborate with development teams to identify and address system bottlenecks, inefficiencies, and vulnerabilities.
• Utilize Infrastructure-as-Code (IaC) tools (e.g., Terraform, Ansible) to manage and provision infrastructure.
• Design and maintain CI/CD pipelines to ensure smooth and reliable software deployments.
• Participate in post-mortem analyses to identify root causes and implement preventive measures.

Collaboration and Continuous Improvement

• Work closely with cross-functional teams, including DevOps, development, and on-call support teams, to enhance system performance.
• Advocate for SRE best practices, including observability, monitoring, and incident management.
• Drive continuous improvement initiatives by identifying opportunities to optimize platform operations and reduce Mean Time to Recovery (MTTR).

What Do You Need To Succeed?

Must Have

• Experience: 3-7 years of experience in platform/application support, with at least 2 years of exposure to SRE or DevOps practices.
• Proficiency in scripting languages (e.g., Python, Bash, PowerShell).
• Hands-on experience with monitoring tools (e.g., Splunk, Prometheus, Grafana).
• Familiarity with cloud platforms (e.g., OCP, Kubernetes, AWS, Azure).
• Strong understanding of CI/CD pipelines and related tools (e.g., Jenkins, GitLab, GitHub Actions).

Nice to Have

• Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes).
• Understanding of the Five Pillars of Cloud
• Experience with incident management tools (e.g., PagerDuty, Opsgenie).
• Knowledge of ITIL processes and best practices.
• Previous experience in a hybrid cloud environment or large-scale distributed systems.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options

Additional Details

Address: WATERFRONT CENTRE, 200 BURRARD ST, VANCOUVER

City: Vancouver

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-05-13

Application Deadline: 2025-10-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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