Performance Data Analyst (Performance Data Analyst (Operations Performance)

Metrolinx; Ontario; On-site; CAD 75,000 - 90,000; Full time

Job summary

A government agency in Ontario is seeking a Performance Data Analyst to develop and implement performance dashboards and analytical tools. The role involves conducting quantitative data analysis for transit operations, interpreting trends, and providing insights to improve business processes. Ideal candidates will have a degree in a related field with experience in data management and analytics, particularly in public transit environments.

Qualifications

• Degree in related discipline or equivalent experience.
• Experience as a Performance Analyst or similar role.
• Knowledge of transit operations and service planning is an asset.

Responsibilities

• Conduct data analysis of LRT performance.
• Interpret data trends and identify performance deficiencies.
• Produce performance reports and dashboards.

Skills

Quantitative data analysis

Statistical analysis

Data management

SQL queries

Power BI

Problem-solving

Critical thinking

Education

University degree in Engineering, Mathematics, Computer Science, or Statistics

Tools

Power Apps

Power Automate

Python

Job description

Overview

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Our Performance Management, Rapid Transit Office is seeking a Performance Data Analyst to provide expertise in the development and implementation of performance dashboards/reports, data analytics tools, as well as providing business insights through operational performance analysis.

Responsibilities

• Conducts quantitative data analysis of LRT operational and maintenance performance, using data gathered from various databases and information management systems.
• Interpret data trends/patterns, and identify performance deficiencies through statistical analysis.
• Provide transit data support in various LRT performance meetings, and conduct performance monitoring procedures by working with internal and external stakeholders.
• Import, clean, transform, validate and model data to improve data quality and ensure data is accurate and relevant, fostering understanding of operational, business and system issues/trends while advising on data issues including quality, availability and usability.
• Produce ongoing and ad hoc reports and dashboards that identify issues, provide insight into results and outline recommendations for process improvements to resolve operational, business and system issues.
• Liaise with internal stakeholders and business units to identify relevant data to share and contribute to better performance management, and determine stakeholder and business unit data/information needs.
• Perform on-site data collection and investigations based on prevalent business needs.

Qualifications

• University degree in Engineering, Mathematics, Computer Science, Statistics, or a related discipline, or a combination of education, training and experience deemed equivalent.
• Demonstrated years of experience in a Performance Analyst or similar role, with a background in public transit, transportation engineering, business intelligence, data management, or statistics.
• Business knowledge of transit operations, service planning, asset management, vehicle/facility maintenance activities would be an asset.
• Technical knowledge of relational databases, database management software and tools including Power BI, Power Apps, Power Automate, SQL queries, Python.
• Analytical and problem solving skills to collect, organize, analyze, and disseminate significant amounts of information with strict attention to detail and accuracy.
• Critical-thinking skills to identify trends in data and provide insight into results and outline recommendations.
• Ability to learn and adapt quickly in fulfilling evolving business needs of the department.
• Interpersonal and relationship management skills to liaise with stakeholders and business units to identify/manage data/information requirements.

Don’t Meet Every Requirement? If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act, so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email [e-mail].

Application Process

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role, and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.

Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest; however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.