Order Processing Representative III

Ups; Richmond; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Richmond, British Columbia is seeking an Order Processing Representative III. This role involves managing customer activities related to container shipments from arrival to delivery, requiring strong logistics knowledge and customer service skills. The ideal candidate will have a relevant degree and 1-2 years of experience in logistics operations. This full-time position offers a pay rate of $25.62 per hour and requires flexibility with work hours.

Qualifications

• Technical degree or bachelor's degree in business administration, Logistics, International Trade, Supply Chain, or a related field preferred.
• 1-2 years of experience in logistics operations, international transportation, or container management preferred.
• Strong knowledge of import/export processes and supply chain operations.

Responsibilities

• Coordinate routing, pick-up, and tracking of containers and shipments.
• Communicate proactively with customers and suppliers for accurate information flow.
• Monitor shipment status and resolve operational problems.

Skills

Communication skills

Problem-solving skills

Attention to detail

Logistics management systems proficiency

Fluent in both English and French

Education

Technical degree or bachelor’s degree in related field

1-2 years of experience in logistics operations

Tools

Excel

Email platforms

Tracking systems

Job description

Primary Job Posting Location: Richmond, British Columbia, Canada

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Job Summary

The Order Processing Representative III is responsible for managing all customer activities related to their containers once they are deposited in the country. This role works closely with customers, suppliers, and various carriers to coordinate routing, pick-ups, and shipment tracking as needed. The individual in this position resolves issues efficiently and maintains strong, professional relationships with both customers and vendors.

Job Type: Full-Time / Permanent

Workdays: Monday to Friday (must be able to work ALL 5 days of the week)

Shift Hours: 8:00 AM – 4:30 PM (must be able to work a minimum of 40 hrs. per week)

Shift Duration: 8 hours a day (requires flexibility with Start and Finish time)

Work Location: 4851 MILLER RD, SUITE 135 RICHMOND, BC V7B 1K7 Canada

Pay Rate: 25.62 per hour

Responsibilities

• Coordinate routing, pick-up, and tracking of containers and shipments from arrival to final delivery.
• Communicate proactively with customers, suppliers, carriers, and logistics partners to ensure accurate and timely information flow.
• Monitor shipment status and take corrective action when delays or operational issues arise.
• Update and maintain internal systems with accurate shipment, documentation, and status information.
• Address and resolve logistical or operational problems to minimize service disruptions.
• Maintain strong professional relationships with customers and vendors, delivering high-quality service.
• Ensure compliance with internal procedures, company policies, and safety regulations.
• Collaborate with internal departments to support end-to-end logistics processes.

Qualifications

• Technical degree or bachelor’s degree in business administration, Logistics, International Trade, Supply Chain, or a related field. Preferred
• 1-2 years of experience in logistics operations, international transportation, container management, or similar roles. Preferred
• Strong knowledge of import/export processes, supply chain operations, and air/land transportation.
• Proficiency in logistics management systems and office tools (Excel, email platforms, tracking systems).
• Excellent verbal and written communication skills.
• Strong problem‑solving skills and ability to work under pressure.
• High attention to detail and customer‑service orientation.
• Fluent in both English and French (Asset)

The above statements are intended to describe the general nature of the work required for the position and are not intended to be an exhaustive list of all duties and responsibilities.

Additional Information

• The last day to apply for this position is February 15th, 2026 (11:59 PM EST).
• Applications must include an updated resume.

UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.