OPEN: ServiceNow System Administrator

Cpus Engineering Staffing Solutions Inc.; Oshawa; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

A staffing solutions company is seeking a ServiceNow Systems Administrator in Oshawa. This role involves managing the ServiceNow platform, ensuring a smooth operation while handling user management, incident resolution, and integration support. Ideal candidates should have a solid background in ServiceNow, including good communication skills and scripting knowledge. This position offers a hybrid work model and promotes a diverse and inclusive workplace.

Qualifications

• Minimum of 3 years of hands-on experience with CMDB.
• Proficiency in JavaScript is essential; knowledge of HTML, CSS, and AngularJS is a plus.
• ITIL certification is often a plus.

Responsibilities

• Manage and maintain ServiceNow platform ensuring smooth operation.
• Support ITIL processes such as Incident, Problem, Change, and CMDB management.
• Assist with integrations between ServiceNow and other systems.

Skills

Communication skills

JavaScript proficiency

Understanding of ITIL processes

Familiarity with relational databases

Job description

We are currently requesting resumes for the following position: ServiceNow System Administrator

Resume Due Date:Friday, August 01, 2025 (5:00PM EST)

Job ID: 25-126

Number of Vacancies: 1

Level: MP5

Duration: 14 Months

Hours of work:35 Hours per week

Location: CHQ, Oshawa

Work Mode: Hybrid – 3 days remote

Job Overview

• A ServiceNow Systems Administrator is responsible for managing and maintaining an organization’s ServiceNow platform to ensure smooth operation, performance
• Core Technical Responsibilities
• Platform Administration: Maintain the health, performance, and integrity of the ServiceNow platform. User and Role Management: Manage user accounts, roles, and access controls.
• Incident, Problem, and Change Management: Support ITIL processes like Incident, Problem, Change, Request, and Release Management .
• CMDB Management: Maintain the Configuration Management Database (CMDB) and ensure data accuracy using Discovery tools.
• Customization and Configuration: Create and manage workflows, business rules, UI policies, client scripts, and custom applications.
• Integration Support: Assist with integrations between ServiceNow and other systems using APls and web services. Support ATF framework

Qualifications

• Minimum of 3 years of hand on experience solid understanding of CMDB
• Must possess great communication skills
• Flow Designer IntegrationHub Performance Analytics
• Familiar with ITSM/HRSD/SAM/HAM/ITOM/ITAM/SPM modules, must have exposure to multiple modules
• ServiceNow Platform Expertise: Understanding of core modules like Incident, Problem, Change, CMDB, and Service Catalog. Scripting: Proficiency in JavaScript is essential; knowledge of HTML, CSS, and AngularJS is a plus.
• Database Concepts: Familiarity with relational databases and data structures. ITIL Framework: Understanding of ITIL processes; ITIL certification is often a plus.
• Security and Access Control: Knowledge of roles, ACLs, and user permissions in ServiceNow. Integration Skills: Experience with REST/SOAP APls and third-party integrations

Our client is dedicated to promoting employment equity and encourages applications from equity-seeking communities including but not limited to: Indigenous Peoples, racialized individuals, persons with disabilities, and women. Our client aims to build a diverse team that reflects the communities it serves, enhancing its ability to meet their needs. We are committed to an inclusive and accessible work environment and invites all qualified individuals to apply, offering accommodations during the application, interview and onboarding process as needed. This effort supports our client’s long-term strategy for equity, diversity, and inclusion.