Manager, Claims - Auto

Sovereign Insurance; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading insurance company in Toronto is seeking a Manager, Claims - Auto to oversee their National Auto Claims operations. The ideal candidate will have 10+ years in Auto Claims management, with strong leadership and operational management skills. You will lead a high-performing team, ensuring compliance with quality standards and strategic goals. This role offers a competitive salary and a holistic rewards package, along with a hybrid work model.

Benefits

Competitive salary

Bonus

Paid time off

Pension and benefits

Mental health programs

Qualifications

• 10+ years in Auto Claims management with advanced knowledge of commercial auto claims.
• Demonstrated ability to lead and develop teams with a focus on engagement and accountability.
• Proven experience in strategic leadership and operational management of claims portfolios.

Responsibilities

• Oversee all activities within the National Auto Claims Department.
• Manage the full lifecycle of claims and provide expert guidance on complex cases.
• Recruit, coach, and develop a high-performing team of Auto Claims professionals.

Skills

Leadership

Communication

Negotiation

Analytical Thinking

Decision-Making

Education

Chartered Insurance Professional (CIP) designation

Fellow Chartered Insurance Professional (FCIP) designation

Job description

Company: Sovereign Insurance

Department: Claims

Employment Type: Regular Full-Time

Work Model: Hybrid

Language: English is required, French is an asset.

Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

As a wholly owned subsidiary of the Cooperators General Insurance company, Sovereign Insurance believes your experience matters. This is our promise to not only our clients but to our employees as well, because we know the strength of our company starts with our people. The smart, curious, and collaborative people who bring their whole heart and passion to work each day. But you can’t pour from an empty cup; we take care of the well-being of our people so that they are inspired to protect Canadian businesses and the lives, families, and communities we impact. Join us and begin shaping your experience at Sovereign.

As a key leader within the Claims Department, the Manager, Claims - Auto plays a critical role in overseeing and directing the activities of Sovereign’s National Auto Claims portfolio. This role provides technical and operational leadership to ensure claims are managed effectively, efficiently, and in alignment with Sovereign’s quality standards, policies, and corporate philosophies. The Manager, Claims Auto supports strategic goals, ensures compliance with regulatory and corporate requirements, and leads a high-performing team committed to delivering exceptional client service and maintaining Sovereign’s strong reputation in the marketplace.

How you will create impact:

• Lead and oversee all activities within the National Auto Claims Department to ensure effective operations, technical excellence, and alignment with Sovereign’s corporate standards, authority levels, and regulatory requirements.
• Manage the full lifecycle of claims, providing technical oversight, direction, and expert guidance on complex and large loss files to support timely, high-quality resolutions.
• Recruit, coach, and develop a team of Auto Claims professionals, fostering engagement, accountability, and ongoing technical and professional growth through regular performance feedback and audits.
• Collaborate with the Associate Vice President, Claims, and other senior leaders to develop and execute annual business plans, budgets, and strategic initiatives that drive operational efficiency and sustainable growth.
• Maintain financial oversight by monitoring claims expenses and ensuring cost efficiency while upholding service quality and customer satisfaction.
• Partner cross-functionally with Underwriting, Compliance, Risk Management, and other departments to enhance claims processes, governance, and documentation standards.
• Build and sustain strong relationships with brokers, MGAs, legal counsel, and other external partners to ensure effective collaboration and successful claims resolution.
• Represent Sovereign in mediations, trials, and industry events, exercising sound judgment and promoting the organization’s reputation for professionalism and technical excellence.

How you will succeed:

• You thrive on delivering our exceptional client experience through positive and engaging relationships; embracing accountability to achieve effective results.
• You ensure your day-to-day actions are in harmony with the company’s purpose, vision, and values even when challenged.
• You will support and guide others through changing conditions and encourage the exploration of new opportunities or innovations.
• You value and encourage others to have cooperative and collaborative dialogue because diverse perspectives offer more creative and productive solutions.

To join our team:

• Chartered Insurance Professional (CIP) or Fellow Chartered Insurance Professional (FCIP) designation required.
• 10+ years of progressive experience in Auto Claims management with advanced technical knowledge of commercial auto claims handling.
• Proven strategic leadership and operational management experience, including oversight of complex claims portfolios.
• Strong decision-making skills with demonstrated ability to manage large loss files and mentor others in technical decision-making.
• Exceptional communication, negotiation, and interpersonal skills with the ability to influence and build trust across all levels of the organization.
• Advanced analytical, problem-solving, and strategic thinking abilities with sound business acumen.
• Demonstrated ability to lead and develop high-performing teams, fostering a culture of engagement, accountability, and continuous improvement.
• Strong financial and operational management skills, including expense control and performance measurement.
• In-depth understanding of industry trends, market conditions, and evolving customer expectations within the commercial auto space.

What you need to know:

• Detail oriented work that requires a high degree of mental concentration for extended periods of time.
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
• Strict confidentiality with respect to employee’s personal information and other sensitive or proprietary material.

What’s in it for you?

• The opportunity to take on challenging work and contribute your expertise, creativity, and passion in meaningful ways.
• A comprehensive total rewards package, including competitive salary, bonus, paid time off, pension and benefits.
• A holistic approach to your well-being, with physical and mental health programs and flexible work options.
• The opportunity to work on an inclusive team who inspire each other to explore and achieve what’s possible.
• A company that is committed to support the social, environmental and financial well-being of the lives, families and communities we impact.