IT Business Systems Analyst, Insurance Technology

Manulife Financial; Waterloo; Hybrid; CAD 75,000 - 141,000; Full time

Job summary

A leading financial services company in Waterloo is seeking an experienced Business Analyst to translate complex insurance product rules into reliable calculations. The role involves collaborating with technical teams to ensure accurate and efficient calculations, with a focus on documentation and process improvements. The ideal candidate will have a strong analytical background and a proven record in the insurance sector. This position offers a hybrid work arrangement with competitive compensation.

Benefits

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Wellness programs

Retirement savings plans

PTO

Qualifications

• 5+ years as a business analyst in insurance or financial services.
• Solid grasp of insurance product calculations.
• Experience in agile environments.

Responsibilities

• Collaborate with business partners to capture requirements.
• Analyze insurance product requirements into calculation logic.
• Build and implement test plans for calculation accuracy.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Proficiency with spreadsheets

Education

Post-secondary education in Mathematics, Actuarial Science, Statistics, or Computer Science

Job description

Overview

Join our Insurance Technology Team! In this role, you’ll translate complex insurance product rules into accurate, reliable calculation engine specifications. You’ll collaborate with product experts, engineers, and analysts in a fast paced agile environment to ensure our calculations are accurate, efficient, and well-documented.

Responsibilities

• Collaborate with business partners and technical teams to clarify objectives and capture requirements.
• Analyze insurance product requirements and translate them into calculation logic.
• Build and implement test plans to confirm calculation accuracy.
• Investigate and resolve calculation defects, working closely with engineers to retest and validate fixes.
• Maintain concise, accurate, and reusable documentation across products and projects.
• Identify and implement process improvements that increase calculation accuracy and delivery efficiency.
• Support production applications by analyzing calculation issues and recommending solutions.

Requires Qualifications

• Post-secondary education in Mathematics, Actuarial Science, Statistics, Computer Science, or equivalent experience.
• 5+ years proven track record as a business analyst in insurance, financial services, or a similar environment.
• Solid grasp of insurance product calculations and/or illustration systems.
• Strong analytical and problem-solving skills, with confidence working with numbers and logic.
• Clear and effective communication skills - written and verbal to interact with diverse audiences.
• Demonstrated ability to detail requirements and outcomes clearly and accurately.
• Experience learning new tools and systems quickly and applying them in a business context.
• Good interpersonal skills with the ability to lead competing priorities and delivery on schedule.
• Proficiency with spreadsheets and familiarity with programming concepts.
• Familiarity with operating in an agile environment within a multi-functional squad.

When you join our team

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our distributed team, we’ll support you in shaping the future you want to see.

About Manulife and Hengrang

Manulife Financial is a leading international financial services company. For more information, please visit the company website.

Manulife is an equal opportunity employer

We embrace diversity and are committed to fair recruitment, retention, advancement and compensation. Recruitment processes do not discriminate based on race, color, ethnicity, national origin, religion, gender, age, marital status, disability or any other status protected by law. If you require accommodation during the application process, please contact [e-mail].

Salary and location

Referenced Salary Location: Waterloo, Ontario

Working Arrangement: Hybrid

Salary range is expected to be between $75,880.00 CAD - $140,920.00 CAD. If applying outside the primary location, please contact [e-mail] for the salary range for your location. Actual salary will vary based on local market conditions, geography and factors such as knowledge, skills, qualifications, experience, and education/training. Eligible employees may participate in incentive programs tied to performance.

Manulife offers a wide array of benefits including health, dental, vision, disability, life insurance, wellness programs, retirement savings plans, and PTO. For U.S. applicants, please contact [e-mail] for information about U.S.-specific paid time off provisions.