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Business Unit: Store Support Centre (SSC)

Time Type: Full-time

who we are:

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team:

The Asset Protection team fosters a culture of safety and security, empowering individuals and teams to ensure the well-being of our people and business. We are responsible for asset protection across regions, partners, and business units, aligning with gratitude and appreciation. The Asset Protection Specialist plays a critical role in educating and enrolling retail store teams in our global priorities: Well Being, Risk Mitigation, Financial Value, and Social Impact.

job summary:

The Asset Protection Specialist works primarily on the retail floor, reporting directly to the Asset Protection Manager and connecting regularly with the Store Manager. They collaborate with the store team to ensure excellence in Asset Protection, promoting a safe and secure environment for guests and staff. By maintaining a visible, professional presence, greeting and interacting with guests, and educating the team on safety and security practices, they work to prevent loss. They also collaborate with the Assistant Manager(s) and Product Operations Lead to ensure compliance with standard operating procedures (SOPs) and best practices for Inventory and Operational Excellence.

key responsibilities:

• Understand and communicate lululemon Asset Protection policies and applicable operating procedures at their respective location(s).
• Maintain a visible presence at the store entrance to ensure a welcoming, safe, and secure environment.
• Lead and support emergency and crisis incidents affecting the store.
• Address team well-being and safety concerns, reporting incidents promptly to store leadership and asset protection support teams.
• Partners with the Store Manager and Assistant Managers who are responsible for training the team to report theft or fraud incidents consistently, providing education to eliminate bias.
• Maintain strong relationships with law enforcement officials to facilitate effective communication and cooperation.
• Supports ongoing training on AP-related topics as needed, adding additional context and clarification when delivered in monthly staff meetings
• Ensure 100% compliance with quarterly First Aid Training, conduct monthly safety walkthroughs, and administer physical and psychological First Aid as needed.
• Review inventory accuracy reports and create action plans to address compliance and operational gaps.
• Support the team in resolving AP-related guest feedback and addressing concerns or escalations.
• Move dynamically on the floor to address escalations, support the team, and meet the needs of the business.
• Interact with guests to ensure a great guest experience in a manner that values guests’ time
• Partner with floor leaders to assess and address Asset Protection risks, gathering intelligence from store leaders and field asset protection team.

working with others:

• Foster a respectful and inclusive team environment, welcoming and celebrating differences.
• Establish supportive relationships with all team members.
• Educate and coach leadership on effective theft and safety reporting to ensure consistency when the AP Specialist is not present.
• Educate the store team on risk-related incidents affecting the community.
• Collaborate with AP Partner and ORC Investigators to enhance theft-related reporting and response quality.
• Build relationships with neighboring retailers, property security teams, and in-region lululemon stores to mitigate risk.
• Working directly with local law enforcement on case building, reporting, and legal proceedings.
• Report directly to the Asset Protection Manager and maintain a dotted line reporting relationship with the Store Manager.

operations:

• Adhere to People Safety policies and procedures to maintain a safe work environment.
• Perform tasks in compliance with applicable policies, procedures, and laws.
• Input theft, fraud, or safety incidents into case management systems to support investigations.
• Review SOP compliance and accuracy in Inventory Operations, collaborating with in-store product and operations leaders to determine actions and provide necessary training.
• Monitor compliance with opening and closing processes.

key skills & core values:

• Inclusion & Diversity: Foster an inclusive environment that values differences.
• Integrity & Honesty: Act honestly, fairly, and ethically.
• Customer Experience: Enjoy connecting with and helping customers.
• Collaboration & Teamwork: Work productively with and support others to achieve goals.
• Leadership: Lead, influence, and inspire others; motivate, empower, develop, and direct people.
• Candid Communication: Share concerns openly and constructively, receptive to feedback.
• Decision Making: Use logic and reasoning to make effective, timely decisions.

job requirements eligibility:

• Legally authorized to work in the country where the store is located.
• Must be 18 years or older.
• Proof of Right to Work and related documents (EMEA only).
• Ability to travel to the assigned store(s).

availability:

• Flexible schedule, including evenings, weekends, and holidays based on business need

other requirements:

• Ability to work as part of a team and independently.
• Ability to maintain a visible presence throughout the store.
• Calm demeanor in stressful situations.
• Comfortable working in an environment with bright lights and loud music.
• Strong ethical standards and ability to handle confidential information with accuracy and discretion.

experience:

• Previous customer service experience with frequent customer interactions.
• Previous leadership experience, coaching others to achieve performance goals.
• Job Assets (Preferred but not required):
• Education: High school diploma, GED, or equivalent.
• Experience: 1 year of retail/sales leadership experience.
• Collaboration: Direct or indirect experience in retail Asset Protection or lost prevention, and/or law enforcement.

must haves:

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

additional notes:

Authorization to work in Canada is required for this role.

compensation and benefits package:

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and teamperformance. Thetypical hiring range for this position is from $55,300 - $62,000 CAD annually ; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement:

This role is classified as In-Person under our SSC Workplace Policy: In-person collaboration and/or office-based work is necessary or important for the role. Work is mainly performed onsite, 4-5 days per week depending on role requirements.

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com . In your email, please include the position title, the location of the position and the nature of your request.