Housekeeping Supervisor

Manning Park Resort; Princeton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A scenic resort in British Columbia is looking for a Housekeeping Supervisor to manage cleanliness standards, supervise staff, and ensure exceptional guest service. This permanent, year-round position offers free staff housing and various benefits, fostering a supportive and inclusive workplace environment.

Benefits

Free Rent in staff housing

Free Wi-Fi and Calls

Free Seasonal Activities Pass

Monthly onsite Medical & Wellness Services

Food & Retail Discounts

Qualifications

• 2 years of housekeeping experience required; 1 year of supervisory experience preferred.
• Excellent physical condition for demanding tasks.
• Ability to resolve guest complaints effectively.

Responsibilities

• Ensure cleanliness of accommodations and communal areas.
• Manage inventory and complete orders timely.
• Train and supervise housekeeping and laundry staff.

Skills

Housekeeping experience

Supervisory skills

Communication skills

Problem-solving skills

Attention to detail

Guest service

Team player

Education

Class 5 Driver's License

Tools

Carpet cleaners

Vacuums

Job description

Do youlove exploring and playing in the outdoors, making new friends, hanging aroundthe campfire, canoeing, kayaking, stand up paddle boarding, snowboarding,skiing, and snowshoeing? Well, we have that, and more. Manning Park Resort is ayear-round resort located between Hope and Princeton, BC. If you are ready toleave the hustle and bustle of city life, and enjoy outdoor fun and adventure,this is a great place to work. Staff housing isavailable, so your dream of living in the mountains is part of your adventureat Manning Park Resort.

We are presently searching for our next talented teammember as a Housekeeping Supervisor to join our Accommodations team. If you canprovide our guests with an amazing experience, combined with working as anenergetic part of our resort, we want to hear from you.

Responsibilities

• Ensure all aspects of the Resort’s guest accommodation and communal areas are cleaned to the prescribed standards of cleanliness and timing.
• Manage Inventory and complete orders in a timely manner.
• Train and supervise the housekeeping, laundry, and janitorial staff.
• Scheduling and assigning daily tasks.
• Keep accurate time sheets.
• Record maintenance issues and ensure units and equipment are in good repair.
• Provide assistance ensuring the guest arrival, stay and departure processes fully integrated, and providing the guest with an exceptional level of service and quality.
• Support and embrace a team atmosphere.
• Maintain an elevated level of professionalism, providing exceptional guest service at all points of contact.
• Effectively resolve guest complaints ensuring the guests’ needs are exceeded.
• Complete all tasks in a timely manner within an individual and multifunctional team environment.
• Maintain safe and environmentally sound work practices.
• Assist with emergency situations as required.
• Work towards continuous improvement and quality in all areas.
• Monitoring and recording productivity of staff daily.

Job Requirements / Qualifications

• 2years of housekeeping experience (required) and 1 year of supervisoryexperience (preferred).
• Minimum Class 5 Driver's License (required).
• Knowledge of a housekeeping department and best practices required.
• Goodphysical condition, as this position is physically demanding.
• Excellent communication and problem-solving skills.
• A passion for guest service and a proven ability toconsistently anticipate guest needs.
• Team player and a self-starter, with the ability toeffectively work independently as required.
• Ability to take on work and projects and see themthrough to completion.
• Professional in attitude and appearance.
• Well organized with excellent attention to detail.
• Ability to work within and promote an innovativeand multi-tasked environment.
• Awareness of environmentally sound practices with a commitment to this area.
• Mustbe flexible to work as business levels dictate.
• Able to handle, use and care for various machinerysuch as carpet cleaners, vacuums, etc.

This is a permanent, year-round position.

Benefits

• Free Rent in a staff housing - biweekly utilities of $170 (Including water, hydro, waste & heat)
• Free Wi-Fi and Calls within Canada & USA
• Free Seasonal Activities Pass (Alpine & Nordic in Winter, Boathouse in Summer)
• Free Rentals & Lessons (Alpine & Nordic in Winter, Boathouse in Summer)
• Monthly onsite Medical & Wellness Services
• Regular Grocery Pick Up Service
• Food & Retail Discounts in our Country Store, Pinewoods Restaurant, Bears Den Pub & Day lodge

Be Your Natural Self, At Manning Park Resort, we celebrate individuality and are committed to fostering an inclusive, respectful, and nature-focused workplace. We welcome applicants from all backgrounds and make hiring decisions based on experience, qualifications, and fit. Join us and help make a difference, naturally. Apply today!