High Touch Account Manager (Remote, Canada)

Altus Group Limited / Groupe Altus Limitée; Toronto; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading real estate services firm in Toronto is seeking a results-driven Account Manager to join their High Touch Account Management team. In this role, you will serve as the primary point of contact for clients, drive product adoption, and identify growth opportunities. Ideal candidates will have experience in sales or account management, strong communication skills, and the ability to thrive in a fast-paced environment. The position offers competitive compensation and a flexible work model.

Benefits

Competitive compensation and bonus plans

Extensive learning resources

Flexible work model

Qualifications

• 2 years in sales, account management or customer success.
• Strong communication, presentation and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for CRE clients.
• Deliver tailored onboarding and training sessions to support product adoption.
• Ensure client retention and satisfaction through engagement.

Skills

Business Development

Data Analysis

SaaS / B2B

Communication

CRM

Education

BA in Sales, Psychology, Business, Real Estate or similar

Job description

Overview

Job Category : Sales & Business Development

Pay Grade Range : 44850.00 - 104650.00

Disclaimer : The base salary range represents the low and high end of Altus Group's Pay Grade Range for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience and geographic market data for the role. The Pay Grade Range listed above does not reflect Altus Group's total compensation for employees. Other rewards may include an annual bonus, flexible work arrangements, and region-specific benefits.

Unlock your Altus Experience!

If you’re looking to advance your career in data analytics expertise and technology for the rapidly growing global CRE market there’s no better place than Altus Group. At Altus our work is purposeful. Every day our employees drive impact, innovate and shape the global commercial real estate (CRE) and PropTech industry.

Our people-centric culture empowers you to deliver in a high trust, high performance culture surrounded by an inclusive team that’s collaborating to modernize our industry. We invest in our people with training and growth opportunities designed to propel you further in your career while providing a flexible and progressive workplace that reflects our values and teams.

Job Summary

We are looking for a results-driven Account Manager to join our High Touch Account Management. In this role you will serve as a strategic advisor, relationship manager and advocate for your portfolio of clients. You’ll own renewals, drive product adoption, identify growth opportunities and partner with clients to deliver measurable value. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex challenges and has a passion for delivering exceptional customer experiences.

Key Responsibilities

• Client Engagement & Relationship Building: Serve as the primary point of contact for CRE clients, maintaining regular communication via site visits and virtual check-ins. Deeply understand each client’s portfolio goals and tech environment. Conduct business reviews to discuss performance metrics and make strategic recommendations.
• Adoption & Enablement: Deliver tailored onboarding and training sessions to support product adoption. Monitor client usage data and proactively address adoption challenges. Provide ongoing product insights that align with evolving CRE and regulatory trends.
• Retention, Growth & Strategic Expansion: Ensure client retention and satisfaction through engagement and value delivery. Identify and pursue upsell opportunities aligned to client goals including other Altus offerings. Meet or exceed renewal and expansion targets.
• Support & Issue Resolution: Manage client escalations and coordinate resolution efforts with Product Support and Advisory teams. Track all open issues through to resolution with transparent communication.
• Client Insights & Reporting: Use tools to document client engagement and monitor client health. Analyze usage, satisfaction and feedback to inform strategies. Create dashboards and reports to share insights and support planning.
• Cross-Functional Collaboration: Partner with internal teams to deliver a unified and high-impact client experience. Develop client-facing content like case studies and testimonials. Continuously improve client success processes using CRE-specific insights.

Key Qualifications

• 2 years in sales, account management or customer success
• BA in Sales, Psychology, Business, Real Estate or similar
• Strong communication, presentation and relationship-building skills
• Ability to manage multiple priorities in a fast-paced environment
• Analytical mindset with the ability to interpret data and generate actionable insights
• Background in commercial real estate, SaaS or B2B software preferred but not required

What Altus Group Offers

• Rewarding performance: Competitive compensation, incentive and bonus plans, and a total rewards package prioritizing mental, physical and financial health.
• Growth and development: Altus Intelligence Academy offers extensive learning resources to support career growth.
• Flexible work model: Activity-Based Work model provides flexibility to align work location with the task at hand.

Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We provide an atmosphere free from barriers to promote diversity, equity and inclusion and encourage equal opportunities for all employees. If you need accommodation, please contact us. We appreciate all applicants who take the time to apply; only those selected to move forward will be contacted.

Required Experience : Manager

Key Skills: Business Development, Data Analysis, SaaS / B2B, Communication, CRM

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary : 44850 - 104650