EAP Case Manager

Lyra Health, Inc.; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading mental health solutions provider in Canada seeks an experienced counsellor to deliver vital mental health support. This remote role involves conducting risk assessments and providing therapeutic support to employees and their dependents. Candidates must hold a Master's level counselling qualification and possess relevant accreditation. Join a dynamic team committed to transforming mental health care access.

Qualifications

• Experience of working with psychological health and workplace-related issues.
• Minimum of 3 years working experience with therapeutic delivery post qualification.

Responsibilities

• Provide the first point of contact for service users accessing Mental Health services.
• Conduct robust risk assessments and implement risk management plans.
• Support service users with brief goal-focused therapeutic support.

Skills

Computer literacy & ability to type fast

Bilingualism (English and French)

Client service orientation

Good telephone manner and ability to provide telephonic therapy

Ability to work well under pressure

Education

Master’s level counselling qualification

Current registration with professional body

Job description

Overview

About Lyra

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

The Lyra Health Canada team is looking for an experienced counsellor who is able to handle call intake and act as the first point of contact for employees and their dependants accessing Lyra Health Canada services and provide in the moment counselling support including containing risk where appropriate.

In the role, you will be: Working with a wide range of presenting issues and severity, robustly managing risk cases, quickly assessing clinical needs, implementing clinically appropriate treatment plans and monitoring and case managing. The role is a permanent five (5) day a week role and some out of office hours shift work may be required from time to time.

The role is remote with annual in person team gathering.

Responsibilities

• Provide the first point of contact for service users accessing EAP/Mental Health service either via the helpline or online chat facility.
• Support and contain service users in the moment with brief goal focused therapeutic support and psychoeducation.
• Complete appropriate brief clinical assessment to determine the service user needs.
• Conduct robust risk assessments and swiftly implement risk management plans as required.
• Based on the outcome of clinical assessment, identify support available and appropriate to the service user either via the EAP/ Mental Health short term counselling or other services, local charities, health care as clinically appropriate.
• Accurately capture all information on the clinical database pertinent to the clinical management of the case.
• Adhere to all clinical and operational protocols, standards, service levels and procedures.
• Work collaboratively with our global clinical teams.
• Liaising with affiliate clinicians for appointments and case updates as required.
• Contribute to the service and business development as required.
• Flexibility in working hours and activities in line with business needs.
• Play an active role in governance and quality assurance as required.

Minimum level of experience

Essential

• Master’s level counselling qualification appropriate to professional standards of your jurisdiction in Canada
• Current registration or accreditation with a relevant professional body.

Desired

• Experience of working with a broad range of psychological health and workplace related issues, including mental health, trauma, stress, relationship issues, child related issues, anxiety, and substance related issues.
• Experience of working in high pressure, time limited environments.
• Experience in working with high-risk cases such as suicide, abuse, as well as substance use and abuse.
• Minimum of 3 years working experience with therapeutic delivery post qualification.

Minimum skillset

• Computer literacy & ability to type fast
• Bilingualism (English and French) is an asset
• Ability to effectively merge Clinical and EAP focus
• Client service orientation
• Articulate
• Good telephone manner and ability to provide telephonic therapy
• Good Clinical understanding and ability to manage risk
• Good time management ability
• Ability to work within a team
• Ability to work well under pressure
• Business and commercial awareness

Equal Opportunity and privacy notice

Note: We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the CPRA and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary. If you provide it you consent to Lyra processing it for the purposes described at the point of collection. For more information about how we use and retain your information, please see our Workforce Privacy Notice.