Disability Calculation Analyst II

Manulife; Canada; Remote; CAD 37,000 - 63,000; Full time

Job summary

A leading financial services provider is seeking a bilingual Calculation Analyst. This remote position involves managing Long Term Disability claims for the military community. Ideal candidates should have strong communication skills, relevant education, and proficiency in financial tools. Join a supportive team focused on well-being and inclusion.

Benefits

Comprehensive health, dental, and mental health benefits

Generous paid time off program

Retirement savings plans with employer matching

Qualifications

• Experience with accounting, finance, payroll, bookkeeping is an asset.
• Bilingualism in French and English is preferred.
• Knowledge of medical and insurance terminology is a plus.

Responsibilities

• Handle Long Term Disability claim approvals.
• Perform benefit adjustments and recover overpaid benefits.
• Manage financial duties such as payments and income calculations.

Skills

Excellent communication skills (oral and written) in French and English

Excellent organizational skills

Strong customer service experience

Analytical skills with close attention to detail

Problem-solving and decision-making skills

Education

Post-secondary education in Accounting, Commerce or Finance

Tools

MS Word

Excel

Outlook / Office 365

Job description

Overview

One of Manulife's largest Group Benefits clients is SISIP Financial (SISIP F), which provides financial products and services exclusively to the military community. The SISIP Services Department at Manulife administers aspects of the plan on behalf of SISIP F, dealing with serving and former members of the Canadian Armed Forces (CAF). The CAF Long Term Disability (LTD) Team is seeking a highly motivated, team-oriented Calculation Analyst on a regular full-time basis. The position is bilingual required. The Calculation Analyst handles a variety of tasks vital to managing CAF LTD claimants' files.

Position Responsibilities

• Long Term Disability claim approvals
• Benefit adjustments and recovering benefits overpaid
• Financial duties such as stop payments, voids, refund deposits, garnishments, processing TD1s and calculating employment income offsets on a frequent basis

Required Qualifications

• Excellent communication skills, oral and written, in French and English
• Post-secondary education in Accounting, Commerce or Finance
• Experience with accounting, finance, payroll, bookkeeping, benefit payment or related duties in an administrative/clerical role is an asset; however, university/college graduates would also be considered
• Proficiency in MS Word, Excel and Outlook / Office 365
• Knowledge of medical terminology and/or insurance terminology would be an asset
• Excellent communication skills (oral and written)

Preferred Qualifications

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec
• Excellent organizational skills
• Excellent problem-solving and decision making skills with strong mathematical aptitude
• Analytical skills with close attention to detail
• Ability to work effectively in a team environment
• Deadline driven
• Knowledge of medical terminology and/or insurance terminology would be an asset
• Strong customer service experience in a demanding environment would be an asset
• Insurance claims knowledge or experience
• Knowledge of Group Benefits
• Military Terminology

When you join our team

• We’ll empower you to learn and grow the career you want
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words
• As part of our global team, we’ll support you in shaping the future you want to see

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

CAN, New Brunswick - Full Time Remote

Working Arrangement

Remote

Salary range

Between $37,425.00 CAD and $62,375.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.