Development Program Officer

Southwestern Ontario Field Unit, Parks Canada; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

A government agency in Ottawa seeks a Development Program Officer to support Indigenous health services through effective communication and relationship-building. You will respond to inquiries, process applications, and collaborate with communities to enhance health outcomes. Candidates should have a secondary school diploma and proficiency in customer service and technology. This role is integral to serving First Nations and Inuit communities in a dynamic environment.

Qualifications

• Secondary school diploma or an equivalent alternative.
• Experience in a customer service environment focusing on technology proficiency.
• Ability to manage a high-volume workload.

Responsibilities

• Respond to phone inquiries and triage requests.
• Process and track applications according to guidelines.
• Build and maintain relationships with Indigenous communities.
• Provide direct health services support.

Skills

Effective communication (oral and written)

Attention to detail

Customer service skills

Technology proficiency (Outlook, Excel, Word)

Education

Secondary school diploma or employer-approved alternative

Job description

Job Summary

Development Program Officer – Jordan’s Principle unit (First Nations and Inuit Health Branch, Indigenous Services Canada). The role supports vital health services, builds relationships with First Nations and Inuit communities, and ensures efficient customer‑service response in a fast‑paced environment.

Responsibilities

• Respond to phone inquiries and triage requests in the Jordan’s Principle unit.
• Process and track applications or submissions against relevant policies or guidelines.
• Build and maintain strong working relationships with First Nations and Inuit communities, families and individuals.
• Provide direct support related to health services and community‑based programming.
• Collaborate with internal stakeholders to improve health outcomes and reduce health risks.

Qualifications

• Education: Secondary school diploma or employer‑approved alternative (e.g., satisfactory public service commission test).
• Experience: Customer service environment and technology proficiency (Outlook, Excel, Word); ability to manage a high‑volume workload.
• Abilities: Effective communication (oral and written); attention to detail; ability to work effectively with Indigenous clients.
• Personal Suitability: Dependability; working effectively with others; respect for diversity.

Application Process

Applications must be submitted online by 14 December 2025 – 23:59 Pacific Time. All candidates must include a résumé and provide concrete examples demonstrating how they meet the essential qualifications. The inventory process allows future vacancy selection; for current and upcoming roles, eligibility will be re‑assessed as needed.

Equal Employment Opportunity

Indigenous Services Canada is committed to a skilled and diverse workforce. Preference may be given to Indigenous self‑declarations and to veterans. All communications related to this process may be used in the assessment of qualifications.