Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading remote work company based in Canada is looking for a Customer Support Representative in Calgary. This position involves providing inbound support, resolving technical issues, and maintaining knowledge of various client products. Candidates should have over a year of customer service experience and a high school diploma. The role offers a base salary and remote work benefits, making it a great opportunity for those seeking flexibility and growth in their careers.

Benefits

Base salary of $21.49/hr

Paid training

Performance-based incentives

DailyPay enrollment option

Employee referral bonus opportunities

Qualifications

• 1+ year of customer service experience.
• Ability to work an evening or overnight schedule.
• Strong focus on building customer relationships.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Maintain broad knowledge of client products and services.

Skills

Customer relationship building

Multi-tasking

Problem-solving

Education

High school diploma or GED

Tools

PC knowledge

Job description

Why consider this job opportunity:

• Base salary of $21.49/hr, plus performance-based incentives
• DailyPay enrollment option to access pay early
• Paid training and lucrative employee referral bonus opportunities
• Work-from-home convenience with a supportive remote work environment
• Opportunities for career advancement and personal development through mentorship programs
• Participation in diversity, equity, and inclusion initiatives and employee networking groups

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and services, such as smartphones and computers
• Deliver exceptional customer experiences while providing support

What is Required (Qualifications):

• Strong focus on building customer relationships
• 1+ year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Proficiency in fast-paced multi-tasking and strong problem-solving skills

How to Stand Out (Preferred Qualifications):

• Technical support experience
• Familiarity with iOS and/or MacOS or comparable technology
• Strong computer navigation skills and PC knowledge
• Eagerness to learn new technologies
• A quiet, distraction-free work environment at home

#CustomerSupport #TechSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

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