Customer Experience Associate- Inviting Applicants who identify as First Nation (Status and Non[...]

TD; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

A major financial institution in Vancouver is looking for a Customer Experience Associate. This role involves processing financial transactions, understanding customer needs, and promoting suitable banking solutions. Ideal candidates will possess strong communication and organizational skills, along with a high school diploma and relevant experience. If you are passionate about delivering excellent customer service, apply now.

Benefits

Growth opportunities

Skill development programs

Inclusive work environment

Qualifications

• 1+ years of relevant experience preferred.
• Ability to work in a fast-paced environment.
• Detail-oriented with strong initiative.

Responsibilities

• Process financial transactions accurately.
• Understand customer needs and recommend solutions.
• Achieve goals by promoting banking solutions.

Skills

Customer experience skills

Time management

Knowledge of MS Office

Strong communication

Education

High School diploma

Undergraduate degree or equivalent

Job description

Work Location: Vancouver, British Columbia, Canada

Hours: 15

Line of Business: Personal & Commercial Banking

Pay Details: $22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Department Overview

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Job Description

Can you bring your charming self to work and make customer interactions delightful? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so, please apply for the position of Customer Experience Associate. We expect an all‑around champion who can understand customer needs and advise the best‑suited banking solutions for a positive customer experience.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non‑standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements

• High School diploma and/or 1+ years of relevant experience
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast‑paced environment.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A go‑getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Indigenous Communities

This particular posting is open to those who identify as First Nation (Status and Non‑Status), Inuit, and Métis with interest in the Customer Experience Associate role. For other opportunities, both for First Nation, Inuit, and Métis communities and others, please visit the TD Career Site.

Opportunities are for various branch locations within the Greater Vancouver Area.

Accommodation

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Language Requirement (Quebec only)

Sans Objet