Client Services Representative

National Veterinary Associates; Squamish; On-site; CAD 30,000 - 60,000; Part time

Job summary

A veterinary hospital in Squamish is seeking a Client Service Representative (CSR) to join their team. This part-time role averages 3 shifts weekly with 9.5-hour shifts that include evening hours. Responsibilities include greeting clients, managing appointments, processing payments, and supporting the veterinary team. Ideal candidates should possess excellent customer service skills and a genuine love for animals. Competitive wages and staff discounts are offered as well as opportunities for growth within a supportive team culture.

Benefits

Competitive wages based on experience

Staff discounts on veterinary services and products

Opportunities for learning and growth

Qualifications

• Previous reception, customer service, or veterinary experience is an asset (training provided for the right candidate).

Responsibilities

• Greet clients and their pets warmly and professionally.
• Answer phones, respond to email inquiries, and schedule appointments.
• Manage patient records and maintain accurate information.
• Process payments and handle invoicing.
• Support the veterinary team with administrative tasks.
• Maintain a clean and organized reception area & consultation rooms.
• Provide compassionate support during routine and urgent visits.

Skills

Excellent customer service and communication skills

Strong organizational and multitasking abilities

Calm and professional demeanor

Ability to work efficiently in a busy environment

Comfortable with computers and scheduling systems

Genuine love for animals

Job description

Job Title: Client Service Representative (CSR)

Location: Eagleview Veterinary Hospital – Squamish, BC

Schedule: Part-time (3 days per week, 9.5-hour shifts).

Must be available for evening shifts until 8:00 PM.

About Us

Eagleview Veterinary Hospital is a compassionate, community-focused clinic dedicated to providing high-quality care for pets and outstanding service for their families. We are proud of our supportive team environment and our commitment to creating a welcoming experience for every client who walks through our doors.

The Role

We are looking for a friendly, organized, and client-focused Client Service Representative to join our team. As the first point of contact, you will play an essential role in ensuring a positive and caring experience for both clients and their pets.

• Averaging around 3 shifts per week
• 9.5 hours per shift
• Rotating schedule that includes evenings until 8:00 PM
• Ideal for someone seeking consistent part-time hours with full workdays

Key Responsibilities

• Greet clients and their pets warmly and professionally
• Answer phones, respond to email inquiries, and schedule appointments
• Manage patient records and maintain accurate information
• Process payments and handle invoicing
• Support the veterinary team with administrative tasks
• Maintain a clean and organized reception area & consultation rooms
• Provide compassionate support during routine and urgent visits

What We’re Looking For

• Excellent customer service and communication skills
• Strong organizational and multitasking abilitiesCalm, compassionate, and professional demeanor
• Ability to work efficiently in a busy environment
• Comfortable with computers and scheduling systems
• Previous reception, customer service, or veterinary experience is an asset (training provided for the right candidate)
• A genuine love for animals and their people

What We Offer

• Consistent part-time schedule with full-length shifts
• Supportive and positive team culture
• Competitive wages based on experience
• Staff discounts on veterinary services and products
• Opportunities for learning and growth

How to Apply

Please send your resume and a brief cover letter to: [e-mail]

Subject line: Client Service Representative Application

Join Eagleview Veterinary Hospital and help make a difference for pets and their families in the Squamish community.

At NVA Canada diversity and inclusion are an important part of our everyday reality.

We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability.