Associé au service client à distance - Bilingue - 24 $ / heure

Teladoc Health; Surrey; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading virtual healthcare provider is seeking a Tier 1 Patient and Member Support Representative to join their team in Surrey, Canada. This role involves providing outstanding customer service via calls, emails, and chats, ensuring high satisfaction while managing crises when necessary. Candidates should demonstrate exceptional empathy and organizational skills, and a bilingual ability in English and French is essential. The position offers flexible working hours and competitive pay.

Benefits

Earn $24 CAD per hour

Flexible work schedule

Gain experience in healthcare and tech

Qualifications

• Exceptional empathy and understanding of member needs.
• Strong organizational skills to manage multiple priorities.
• Ability to adapt and thrive in a fast-paced environment.
• Bilingual in English and French is mandatory.

Responsibilities

• Handle inbound calls, emails, and chats to assist patients.
• Provide information about services and coordinate queues.
• Address concerns to maintain high customer satisfaction.
• Manage crisis situations by following protocols.
• Collaborate with team members for efficient operations.

Skills

Exceptional empathy

Strong organizational skills

Ability to adapt to new processes

Bilingual English and French

Job description

Overview

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations. The versatility to work both independently and collaboratively as part of a dynamic team is required. Outstanding telephonic communication abilities are needed to clearly explain complex concepts to our diverse member base. Superior problem-solving capabilities and organizational acumen help address challenges effectively.

Responsibilities

• Handle inbound calls, emails, and chats to assist patients and members with inquiries and issue resolution.
• Provide information about Teladoc Health services and coordinate queues to ensure timely handling of requests.
• Address concerns professionally and efficiently to maintain high levels of customer satisfaction.
• Recognize and manage crisis situations as they arise, following established protocols.
• Collaborate with team members to maintain a smooth and effective call center operation.

Benefits

• Earn $24 CAD per hour
• Minimum commitment of 15 hours per week, with the option to work more hours
• Flexible work schedule

Flexible schedule examples

• Monday to Friday: 5:00 AM – 9:00 AM EST
• Thursday and Friday: 8:00 PM – 12:00 AM EST
• Saturday and Sunday: 5:00 AM – 10:30 AM EST

Gain in-demand experience in both healthcare and tech and build your resume with industry-relevant skills in virtual healthcare, patient communication, and crisis handling.

Qualifications

• Exceptional empathy, actively engaging with members and patients, demonstrating a genuine understanding of their needs.
• Strong organizational skills, adept at managing multiple competing priorities in a high-paced environment.
• Ability to adapt to new processes and thrive in a fast-paced work environment.
• Bi-lingual English and French is a requirement.