Analyst, Quality

Element Fleet Management; Mississauga; On-site; CAD 62,000 - 86,000; Full time

Job summary

A fleet management company in Mississauga is looking for a Quality Analyst to drive operational excellence. This role involves evaluating work quality, conducting root-cause analyses, and ensuring adherence to processes. Candidates should have 3-5 years of experience in Quality Assurance and a bachelor's degree. The position offers a competitive salary range of $62,600 - $86,000 annually and a range of employee benefits.

Benefits

Comprehensive health and welfare benefits

Paid time-off programs

Culture of innovation and empowerment

Qualifications

• 3-5 years of experience in Quality Assurance or Operational Excellence.
• Experience using QA platforms and analytics/BI tools.
• Proven ability to influence cross-functional teams.

Responsibilities

• Ensure operational excellence in maintenance operations.
• Analyze defects and performance data for root cause analysis.
• Evaluate work quality and provide actionable feedback.

Skills

Strong analytical skills

Excellent documentation discipline

Facilitation and coaching experience

Attention to detail

Education

Bachelor’s degree in business or related field

Tools

Power BI

Tableau

Advanced spreadsheets

Job description

Overview

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

About the Role

We’re looking for a decisive and judicious individual to join our team as a Quality Analyst. In this role, you will ensure operational excellence and continuous improvement within maintenance operations. By evaluating work quality, identifying root causes, standardizing processes, and collaborating with Operations and Training, the incumbent drives first-touch resolution, elevates the client experience, and ensures consistent policy adherence.

Responsibilities

• Process & Policy Governance
• Maintain and Update SOPs, workflows, and policy documentation. Manage change requests, version control, and ensure clear communication of updates across teams.
• Root-Cause Analysis & Trends
• Analyze defects, escalations, and performance data to identify systemic issues. Quantify business impact, surface trends, and prioritize corrective actions with stakeholders.
• Quality Reviews
• Evaluate calls, cases, work orders, and documentation against SOPs. Provide actionable findings, corrective actions, and feedback to drive consistent quality and performance.
• Calibrations & Voice of the Customer
• Lead regular scoring calibrations with supervisors and leaders to ensure alignment, consistency, and fairness in quality evaluations.
• Reporting, Dashboards, Enablement & Coaching Support
• Build and maintain quality and performance dashboards. Deliver weekly/monthly summaries with actionable insights to Operations, Training, and Leadership.

Basic Qualifications

• Bachelor’s degree in business, Operations Management, Quality, or related field preferred. Equivalent Experience Accepted.
• 3–5 years of experience in Quality Assurance or Operational Excellence within maintenance, field service, facilities, automotive services, utilities, or BPO/contact center environments.
• Strong analytical skills with experience using QA platforms and analytics/BI tools; advanced spreadsheet proficiency required; basic SQL or BI platform experience (Power BI, Tableau) preferred.
• Proven facilitation and coaching experience, with the ability to influence cross-functional teams.
• Excellent documentation discipline with meticulous attention to detail; ability to manage SOPs, workflows, and policy governance.

Preferred Qualifications

• Advanced degree or certification in Quality/Process Improvement (e.g., Lean Six Sigma, CQIA, COPC) preferred.
• Strong analytical skills with experience using QA platforms and analytics/BI tools; advanced spreadsheet proficiency required; basic SQL or BI platform experience (Power BI, Tableau) preferred.

Location

Current location: Mississauga. Our Mississauga office will move to 1 Adelaide in Toronto in September 2026.

Compensation

The hiring base salary range for this position is $62,600 - $86,000 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What’s in it for You

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [e-mail] or call [phone].