Account Executive - Member Services (Remote)

Info-Tech Research Group; Halifax; Remote; CAD 60,000 - 80,000; Full time

Job summary

A technology research firm in Halifax is looking for an experienced account manager. You will create sales plans, manage member interactions, and ensure high-quality service. Candidates should have a university degree and over 3 years of relevant experience in account management, especially in the IT sector.

Qualifications

• 3+ years of account management experience with a proven track record of success.
• Experience working in the IT research and advisory market.
• Experience working as part of a team is an asset.

Responsibilities

• Create and execute sales and service activity plans.
• Manage member lifecycle tasks, including scheduling and leading calls.
• Own all account management conversations with secondary account stakeholders.
• Ensure members leverage their membership by delivering high-quality service to drive renewal and future sales.

Skills

Critical Thinking

Planning & Organization

Time Management

Goal Setting

Active Listening

Education

University degree

Job description

Major Responsibilities

• Create and execute sales and service activity plans. Manage member lifecycle tasks, including scheduling and leading calls.
• Own all account management conversations with secondary account stakeholders.
• Ensure members leverage their membership by delivering high-quality service to drive renewal and future sales.
• Manage and respond to inbound requests from members.
• Assist in preparing for member interactions by collecting and consolidating background information on individuals and organizations, including their relationship with Info-Tech.
• Complete scheduled and ad hoc data queries in our CRM.
• Ensure the CRM contains accurate account details and contact information.
• Actively seek to increase product knowledge.

Education and Experience

• University degree.
• 3+ years of account management experience with a proven track record of success.
• Experience working in the IT research and advisory market.
• Experience working as part of a team is an asset.

Skills

• Critical Thinking: Ability to assimilate complex information and communicate it simply. Effective internal and external communication. Understand value propositions and convey them clearly to members. Recognize client needs/requests and relay them to analysts when needed.
• Planning & Organization: Set daily schedules, plan territory, and develop account growth strategies.
• Time Management: Manage the member lifecycle, schedule calls, and prioritize tasks effectively.
• Goal Setting: Set personal goals related to conversations, demonstrate commitment to professional development, own performance, and monitor progress. Seek help when off pace for goals.
• Active Listening: Identify client needs, ask insightful questions, and listen attentively.

Info-Tech Research Group is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on legally protected characteristics, including minority status, gender, sexual orientation, gender identity, disability, or veteran status. We are pleased to consider all qualified applicants and will, upon request, make accommodations available throughout the recruitment and hiring process.