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HR Services Specialist
Job summary
A leading technology company in São Paulo is seeking an experienced HR Services Specialist to manage HR lifecycle processes and provide solutions to customer inquiries. You will ensure compliance through accurate management of employee data and support HR service projects. The ideal candidate has 4-5 years of HR operations experience and a Bachelor's degree. This role emphasizes attention to detail, prioritization, and a continuous improvement mindset.
Qualifications
- 4-5 years of experience in working with HR operations.
- High level of attention to detail and results-oriented.
- Ability to prioritize effectively and balance multiple tasks.
Responsibilities
- Responsible for HR lifecycle processes operations.
- Providing inquiry advice on HR policies and procedures.
- Identify opportunities for improvement in daily processes.
Skills
Education
Tools
Job Locations: BR-SP-Sao Paulo
ID: 2025-16120
If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.
We believe in technology that connects talented people who embrace diversity to create and share paths we don’t even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).
To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.
Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.
#LI-HybridThe team provides assistance with a variety of services across all areas of HR, including life cycles, policies, benefits administration, invoicing and vendor management among others.
- Responsible for the HR lifecycle processes operations (onboarding/offboarding/transfer, etc.).
- Providing inquiry advice on HR policies, procedures, and legislations.
- Regularly review standard operational procedures and ensure any process changes are documented properly.
- Identify opportunities for improvement through daily processes and assist in the implementation of these initiatives.
- Ensure HR integrity and compliance through accurate management of employee data via SuccessFactors and ServiceNow systems.
- Provide consistent customer service and solutions to customer inquiries.
- Involved in the required HR service projects as needed.
- 4-5 years of experience in working with HR operations (payroll or personnel administration, etc.).
- At least a bachelor’s degree related to HR or Business Administration.
- High level of attention to detail and results oriented.
- Ability to prioritize effectively and balance multiple tasks.
- Passionate for continuous improvement.
- Proficient in English communication (verbal and written).
- We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone’s best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.
We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.
This is our ongoing journey, with much more still to come.
We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).
I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on our Careers site.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.