Quality Assurance jobs in Brazil
EOS Linux Server Manager (Inglês Avançado)
Tech Mahindra - Brasil
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Grass Valley
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EOS Linux Server Manager (Inglês Avançado)
Tech Mahindra - Brasil
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Regazzo Consultoria em Informática
Jovem Aprendiz - São José/SC | Grupo Autoglass
Grupo Autoglass Jovem Aprendiz
Engenheiro de Produto - Chuveiros DICOMPEL
Simon
Supervisor de Produção.
Goianiatendas
EOS Linux Server Manager (Inglês Avançado)
Job summary
A technology service provider in Brazil is seeking an experienced LINUX SERVER MANAGER to support Cloud operations. The ideal candidate will have extensive experience in Linux and Unix, capable of providing L3 support in a team environment. Responsibilities include managing major incidents, improving server operations, and analyzing issues to enhance performance. Candidates should possess strong automation and scripting skills, with a background in public cloud environments like AWS and Azure. A Bachelor’s degree and 8+ years of experience are required. Fluency in English is a must.
Qualifications
- Must have significant experience in Linux and Cloud support.
- Strong analytical and solution-oriented thinking skills are required.
- Fluency in English is mandatory.
Responsibilities
- Participate in Major incident handling and troubleshoot service requests.
- Drive initiatives to standardize and improve server operations.
- Analyze root causes of failures and define corrective action plans.
Skills
Education
Tools
We are looking for professionals with extensive experience in Linux and Unix, and public Cloud, for support in Professional Services.
The ideal candidate has deep understanding of Cloud operations, being able to give L3 support, acting in a big team, dedicated to help clients. We need someone able to solve critical and high-impact issues independently.
A customer first mindset is a must.
- Participate in Major incident handling, troubleshoot service request failures, downtime extensions, long running ongoing incidents for a customer. (Level 3 support)
- Quick responses during escalations, take proactive steps to avoid escalations, identifying and driving initiatives to improve the operation and stability for our customer system
- Drive initiatives to standardize and simplify server operations.
- Continuous improvement methodologies: root cause analysis for Service requests failures/outages, performance issues
- Analyze root-causes of the failures (if known) in achieving the KPIS and define a corrective action plan, with well-defined mitigation steps.
- Coordinate and orchestrate the work between the various teams, collaborating with other units within and outside Enterprise Cloud Service units.
- Process improvement initiatives for daily operational activities
- Streamline standard operating procedures by focusing on automation enhancements.
- Proactive Operation services for the customer and service on-demand with timely alert reduction program to all the stakeholders involving the customer.
- Technically skilled in providing expert support for all Linux OS/Windows and Infra customer issues (Expert Linux Administrator).
- Strong experience in administration of our cloud platform based on Linux operating systems in Azure, AWS and Google Cloud as well as in SAP data centres.
- Pacemaker administration knowledge.
- Practical experience with OS operation, upgrades and security patching
- Networking experience with the suite of TCP/IP, IP routing, NAT, firewalls
- Experience with network services like DNS and LDAP and HTTP proxies
- Good understanding of IT security, OS hardening
- Experience in script programming (Shell, Perl, Python, Go) and with server automation tools (Ansible, CHEF)
- Experience with server operations in large environments and in public clouds.
- Experience in Problem Management, Root cause analysis methodologies
- 8+ years of related professional experience
- Bachelor’s degree or higher (Computer Science, Engineering, Information Technologies Management)
- Good analytical and solution-oriented thinking
- Very good communication
- Experience of safeguarding customer relationship and strong customer service focus
- Fluency in English
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.