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Customer Support Specialist Brazil (Remote)
Descripción de la vacante
A tech start-up is seeking a Customer Support Specialist to assist clients primarily in Brazil and globally. You will engage through intercom, provide technical support for Meta and Google marketing, and process product feedback. Ideal candidates are self-starters fluent in English and Brazilian Portuguese, willing to stay in the role for at least 2 years. The position offers remote work opportunities, meal vouchers, health insurance, and an education budget, creating a supportive and dynamic work environment.
Servicios
Formación
- Self-starter based anywhere in Brazil, capable of working remotely.
- Willing to stay in the position for at least 2 years.
- Home office setup already ready.
Responsabilidades
- Engage with clients primarily through Intercom, chat, and email.
- Provide technical support regarding Meta and Google marketing issues.
- Process product feedback with product managers and report issues.
- Shape ideas for continuous improvement.
Conocimientos
- As a Customer Support Specialist at ROI Hunter you’ll be at the forefront of client assistance, primarily engaging with them through Intercom, as well as other communication channels such as chat and email. You will serve clients in the Brazilian market and globally.
- You will provide technical support regarding Meta and Google marketing issues within our platform.
- Processing and discussing product feedback with our product managers and reporting any discovered issues.
- Shaping ideas for continuous improvement and new learnings.
- Self‑starter based anywhere in Brazil, capable of working remotely.
- Enthusiastic about technical support and willing to stay in the position for at least 2 years.
- Fluent in English and Brazilian Portuguese, with patience and empathy.
- Basic knowledge of Meta and/or Google Ads is a plus.
- Familiarity with basics of SQL and Internet browser development tools.
- Home office setup already ready.
- Meal vouchers (BRL 35 per working day).
- Health insurance plans.
- Education budget.
- 30 days of paid vacation leave per year of service, accrued gradually.
- Quarterly bonuses.
- Answer questionnaire when submitting your CV.
- Show learning skills in practice and a short video presentation (homework).
- Short call with our recruiter.
- Interview with the recruiter, team leader and manager.
- Team meeting.
- Receive the offer.
Start‑up originally from Brno CZ but now operating worldwide. Helping companies through our Product Performance Management platform with scaling their digital promotions and commercial activities. Influencing every 67th online purchase worldwide, working with major retailers such as Adidas, Boohoo, M&S, River Island and Farfetch. Preserve partnership with Meta Business & Instagram and Google.
Proud employer of over 90 Hunters across 4 continents and 20 nationalities on board.
In the meantime you can get to know us better on our LinkedIn and Instagram.
Send your CV in English please.
Employment Type: Full‑Time.
Experience: years.
Vacancy: 1.
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.