Community Relations Specialist Brazil

Blablacar; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading travel app company in São Paulo is seeking a Community Relations Specialist to enhance support for its users in the LatAm Carpool market. This role involves directly assisting with Trust and safety inquiries while contributing to improvements in processes. Candidates should have customer service experience, excellent communication skills, and full proficiency in English and Portuguese. The position offers remote work options and comprehensive employee benefits, making it an ideal opportunity for motivated individuals eager to grow in a collaborative environment.

Serviços

Full remote possible

Financial support for home office

30 days holidays per year

Health plan and dentalcare

Free unlimited rides

Personal growth programs

Qualificações

• Minimum 1 year of previous customer service experience.
• Experience with investigation and safety issues.
• Full working proficiency in both English and Portuguese.

Responsabilidades

• Assist the Community Relations Team with Trust and safety inquiries.
• Coach new collaborators on procedures related to Trust and safety.
• Contribute to process and policy improvements.

Conhecimentos

Customer service experience

Communication skills

Active listening

Internet ecosystem knowledge

MS Excel / Google Sheets

Spanish proficiency

Ferramentas

Salesforce

Descrição da oferta de emprego

About BlaBlaCar

BlaBlaCar is the world's leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries.

Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.

Your Mission

We are looking for a Community Relations Specialist to join the Customer Service team at BlaBlaCar.

Their mission is to provide world class support to all our members: passengers and drivers, while working on high impact projects.

As a Community Relations Specialist, your role will be to assist the members in the LatAm Carpool market.

You will be reporting to our Associate Manager Catharina Demasi de Godoy, working alongside a team of 10.

Your responsibilities

• Support Brazil's Community Relations Team on questions / processes regarding Trust and safety in a timely fashion
• Act as a local coach whenever there's training required for new collaborators, procedure updates, and/or newly implemented procedures focused on Trust and safety topics
• Contribute to the improvement of BlaBlaCar processes and policies: identify issues and bring them to the attention of relevant stakeholders, such as the Knowledge and Tech teams
• Management of Slack channels relevant to the Community Relations team (social networks, trust and safety, etc.)
• Ensure the seamless operation of all activities, remaining adaptable to specific demands during periods of heightened necessity (periods of high activity, holidays, etc.)

Your qualifications

• Previous experience in customer service (at least 1 year).
• Experiences with investigation and/or safety issues understanding are preferred
• Excellent communication and active listening skills with a willingness to help others
• A strong knowledge of the internet ecosystem and usage of MS Excel / Google Sheets at an intermediate / advanced level
• Full working proficiency in English and Portuguese (Please send your CV in English)
• Fit with our BlaBlaPrinciples
• Thriving in a collaborative, fast-growing and innovative environment
• Ability to take ownership, aligned with business priorities
• Nice to have: experience with Salesforce platform and Spanish proficiency

What we have to offer

• Full remote possible in the country of employment
• 4 additional weeks on top of legal maternity leaves
• Financial support for home office equipment (900BRL one shot)
• 30 days holidays per year (after 12 months)
• Local meal plan & public transport policy (CAJU card)
• Omint health plan, dentalcare, and life insurance
• Gympass access
• Relocation package and visa support
• Free unlimited carpooling & bus rides
• Personal growth via trainings, mentorship, and internal mobility programs
• Employee Stock ownership plan
• Regular team building events
• Mental health support through Moka.care
• 1 day off per year to test our product
• 1 day per year for social engagements with non-profits

Interested in joining the ride?

• A 45-minute video-call with your Talent Acquisition Manager Giovana Sartori to get to know you, understand your career expectations and answer your questions
• A fully remote exercise to evaluate your technical skills
• A 60-minute video-call with our Associate Manager, Catharina Demasi de Godoy, to deep dive into the role
• A 30-minute video-call with our Senior Customer Operations Manager, Aline Salengro, for vision fit and rounding off the process

Our hiring process lasts on average days, offers usually come within 48 hours.

Not sure yet?

Check out our 100 reasons to join BlaBlaCar!