Global jobs in Brazil
Técnico de Materiais – Qualidados Engenharia – Rio de Janeiro
Qualidados Engenharia
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Stefanini LATAM
FBS Senior Operations Analyst
Job summary
A leading global consulting firm in São Paulo is seeking a Senior Operations Analyst. This role involves driving operational efficiencies, facilitating cross-functional teams, and analyzing business solutions' impacts. The ideal candidate will have over 4 years of experience, a relevant bachelor's degree, and fluency in English. This position offers competitive salary, performance-based bonuses, and flexible work arrangements.
Benefits
Qualifications
- Over 4 years of experience in a similar role.
- Fluency in English is required.
- Availability to work from 1:00 to 10:00 pm BRT.
Responsibilities
- Guide and facilitate cross-functional teams in the development and implementation of business solutions.
- Analyze operational information to understand the impact of business initiatives.
- Perform project management and analytics, identifying trends and making recommendations.
Skills
Education
Tools
FBS is part of Farmers operations focused on building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high‑performing teams equipped to thrive in today’s competitive marketplace.
- A solid and innovative company with a strong market presence
- A dynamic, diverse, and multicultural work environment
- Leaders with deep market knowledge and strategic vision
- Continuous learning and development
- Support driving operational efficiencies through improvements to systems
- Monitor call volume in real time by interval
- Focus on proactive forecasting
- Real‑time WFM metrics (AUX, unplanned shrink)
- Guide and facilitate cross‑functional teams in the development and implementation of business solutions
- Analyze operational information to understand the impact of business initiatives on operational functions
- Perform project management and analytics as necessary, including the ability to identify trends and make recommendations as to operating procedures that can improve results
- Over 4 years of experience in a similar role
- Bachelor’s degree preferred in Mathematics, Statistics, Business, or related field
- Fluency in English
- Availability to work from 1:00 to 10:00 pm BRT
- Forecasting
- Management Reporting
- Exploratory Analysis (Data Analytics)
- Excel – Intermediate/Advanced
- Power BI – Highly Preferred
- SQL – Highly Preferred
- NICE WFM
- Cisco or Telephony/Contact Center System – Highly Preferred
Resumes must be submitted in English.
- Competitive salary and performance‑based bonuses
- Comprehensive benefits package
- Flexible work arrangements (remote and/or office‑based)
- Dynamic and inclusive work culture within a globally renowned group
- Private health insurance
- Paid time off
- Training & development opportunities in partnership with renowned companies
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.