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It Support Specialist 2-3 Month Long - Remote - Latin America
Descrizione del lavoro
An IT talent network is seeking an IT Support Specialist for a 2-3 month remote position supporting clients. The role requires 3+ years of professional IT support experience and advanced English proficiency. Responsibilities include troubleshooting, documentation, and supporting workflows in collaboration with client teams. This role offers competitive pay, 100% remote work, opportunities for career growth, and a chance to work with leading startups and Fortune 500 companies.
Servizi
Competenze
- 3+ years of professional IT support experience in a corporate environment.
- Proven ability to troubleshoot hardware and software in fast-paced environments.
- Hands-on experience with networking fundamentals including DNS, VPN, and IP configuration.
Mansioni
- Integrate into the client's team and work alongside designers and engineers.
- Support identity and authentication workflows and end-user troubleshooting.
- Document processes and escalate complex cases when necessary.
Conoscenze
Formazione
Strumenti
FullStack, an IT talent network, is offering a remote, 2-3 month IT Support Specialist position focused on supporting U.S. clients.
You will integrate directly into our client's team and work alongside their existing designers and engineers on a daily basis.
Support identity and authentication workflows, device configuration, end-user troubleshooting, and onboarding / offboarding processes.
Document processes, asset data, and technical resolutions with precision.
Escalate complex cases when necessary.
3+ years of professional IT support in a corporate or managed services environment.
Advanced English proficiency.
Successful completion of a four-year college degree.
Hands‑on experience with Microsoft Intune, endpoint configuration, device compliance, and Windows management.
Experience with Entra ID (Azure AD) authentication workflows.
Hands‑on experience with Citrix VDI (Workspace, Virtual Apps and Desktops).
Experience with Microsoft 365 apps: Outlook, Teams, SharePoint, OneDrive.
Solid understanding of networking fundamentals (DNS, VPN, IP configuration).
Skill in troubleshooting hardware and software in fast‑paced end‑user environments.
Proficiency with ITSM tools such as Jira Service Management.
Strong documentation, problem‑solving, and ownership skills.
Positive mindset, can‑do attitude, and attention to detail.
Ability to work 40 hours per week.
Competitive pay.
100% remote work.
Opportunity to work with leading startups and Fortune 500 companies.
Continuing education opportunities.
Career growth potential.
FullStack is committed to fostering a diverse, inclusive, and accessible environment where IT professionals can find opportunities that match their skills.
We welcome individuals of all races, religions, genders, sexual orientations, national origins, abilities, and experiences.
Our focus is on connecting talent with projects based on qualifications, ensuring a fair and transparent process that values diverse perspectives and global collaboration.
Referrals increase your chances of interviewing at FullStack by 2x.
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.