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Support Services Specialist
Job summary
A dynamic technical support company in Porto Alegre is seeking a Support Services Specialist who will provide first- and second-line support via email and remote tools. The ideal candidate must be fluent in English and Spanish, have experience in an MSP environment, and possess strong troubleshooting skills. You will be responsible for diagnosing and resolving issues with business applications, while ensuring timely client support. This position offers a great opportunity to enhance your skills in a collaborative team environment.
Qualifications
- Fluency in English and Spanish (written and verbal).
- Experience in an MSP environment.
- Hands-on experience with ticketing platforms.
- Strong troubleshooting and problem-solving capabilities.
- Excellent interpersonal and communication skills.
Responsibilities
- Provide first- and second-line support via email and remote tools.
- Diagnose and resolve issues involving business applications.
- Log, track, and manage incidents and service requests.
Skills
Tools
Job Title: Support Services Specialist. We are looking for a skilled specialist to join our team. Provide first- and second-line support via email and remote tools. Diagnose and resolve issues involving business applications. Log, track, and manage incidents and service requests.
- Tech Support
- Client Interaction
- Service Management
- Collaboration & Documentation
- Tools & Technology
- Fluency in English and Spanish (written and verbal).
- Experience in an MSP environment.
- Hands‑on experience with ticketing platforms.
- Strong troubleshooting and problem‑solving capabilities.
- Excellent interpersonal and communication skills.
This is a great opportunity to work with a dynamic team and develop your skills in technical support. You will be responsible for providing support to clients and resolving issues in a timely manner.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.