Support Services Specialist

Bebeetechnical; Porto Alegre; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A dynamic technical support company in Porto Alegre is seeking a Support Services Specialist who will provide first- and second-line support via email and remote tools. The ideal candidate must be fluent in English and Spanish, have experience in an MSP environment, and possess strong troubleshooting skills. You will be responsible for diagnosing and resolving issues with business applications, while ensuring timely client support. This position offers a great opportunity to enhance your skills in a collaborative team environment.

Qualificações

• Fluency in English and Spanish (written and verbal).
• Experience in an MSP environment.
• Hands-on experience with ticketing platforms.
• Strong troubleshooting and problem-solving capabilities.
• Excellent interpersonal and communication skills.

Responsabilidades

• Provide first- and second-line support via email and remote tools.
• Diagnose and resolve issues involving business applications.
• Log, track, and manage incidents and service requests.

Conhecimentos

Fluency in English

Fluency in Spanish

Strong troubleshooting skills

Excellent communication skills

Ferramentas

Ticketing platforms

Descrição da oferta de emprego

Job Title: Support Services Specialist. We are looking for a skilled specialist to join our team. Provide first- and second-line support via email and remote tools. Diagnose and resolve issues involving business applications. Log, track, and manage incidents and service requests.

Main Responsibilities

• Tech Support
• Client Interaction
• Service Management
• Collaboration & Documentation
• Tools & Technology

Requirements

• Fluency in English and Spanish (written and verbal).
• Experience in an MSP environment.
• Hands‑on experience with ticketing platforms.
• Strong troubleshooting and problem‑solving capabilities.
• Excellent interpersonal and communication skills.

About the Role

This is a great opportunity to work with a dynamic team and develop your skills in technical support. You will be responsible for providing support to clients and resolving issues in a timely manner.