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Field Support Engineer
Job summary
A leading technology company is looking for a customer-facing Technical Support Engineer to manage enterprise software and related hardware. This role involves hands-on troubleshooting and training at customer sites in Brazil. The ideal candidate will be fluent in Portuguese, Spanish, and English and have a background in engineering or IT. Strong communication skills and networking knowledge are essential. Up to 75% travel is required for project deployments and customer engagements.
Qualifications
- 5+ years in customer-facing technical roles (support, professional services, pre/post-sales).
- Experience in physical security/video surveillance environments.
- Solid networking knowledge (TCP/IP, LAN/WAN, Multicast).
Responsibilities
- Install, upgrade, troubleshoot, and maintain enterprise software and related hardware.
- Support video management, situational awareness, and dispatch solutions.
- Travel to customer sites (up to 75%) for project deployment and training.
Skills
Education
Tools
Location : Brazil | Supporting CALA Company : Intellicene
Here’s the thing - This role sits right between deep technical work and real customer ownership. You’ll be hands‑on with Intellicene’s software and hardware in the field, while also acting as a trusted advisor to customers across the CALA region.
- Install, upgrade, troubleshoot, and maintain Intellicene’s enterprise software and related hardware
- Support video management, situational awareness, and dispatch solutions — onsite and remotely
- Own technical issues end‑to‑end and coordinate with internal teams to resolve them fast
- Travel to customer sites (up to 75%) for project deployment and delivering hands‑on training
- Manage the customer lifecycle from onboarding to long‑term success
- Drive product adoption through training, usage analysis, and practical guidance
- Build strong relationships with customer stakeholders, from technical teams to executives
- Identify upsell and expansion opportunities and work closely with Sales
- Fluent Portuguese, Spanish, and English
- Degree in Engineering, Computer Science, IT, or equivalent experience
- Experience in physical security / video surveillance environments
- Strong background supporting enterprise software in LAN / WAN environments
- Solid networking knowledge (TCP / IP, LAN / WAN, Multicast)
- Experience with Windows Server, virtualization, MS SQL Server, and hardware (RAID, NAS / SAN)
- Customer‑facing mindset with clear communication and presentation skills
- Experience with tools like Salesforce, Zoho, Aha, and Microsoft 365
- Willingness to travel frequently and handle shifting priorities
- 5+ years in customer‑facing technical roles (support, professional services, pre / post‑sales)
- Relevant certifications (Cisco, MCSE, Project Management)
- Experience reading SOWs and presenting to executive audiences
If you enjoy being close to the technology and even closer to the customer, this role is for you.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.