Field Support Engineer

Intellicene; Embu das Artes; Presencial; BRL 70.000 - 90.000; Tempo integral

Resumo da oferta

A leading technology company is looking for a customer-facing Technical Support Engineer to manage enterprise software and related hardware. This role involves hands-on troubleshooting and training at customer sites in Brazil. The ideal candidate will be fluent in Portuguese, Spanish, and English and have a background in engineering or IT. Strong communication skills and networking knowledge are essential. Up to 75% travel is required for project deployments and customer engagements.

Qualificações

• 5+ years in customer-facing technical roles (support, professional services, pre/post-sales).
• Experience in physical security/video surveillance environments.
• Solid networking knowledge (TCP/IP, LAN/WAN, Multicast).

Responsabilidades

• Install, upgrade, troubleshoot, and maintain enterprise software and related hardware.
• Support video management, situational awareness, and dispatch solutions.
• Travel to customer sites (up to 75%) for project deployment and training.

Conhecimentos

Fluent Portuguese

Fluent Spanish

Fluent English

Customer-facing mindset

Clear communication skills

Formação académica

Degree in Engineering, Computer Science, IT

Ferramentas

Salesforce

Zoho

Aha

Microsoft 365

Windows Server

Descrição da oferta de emprego

Location : Brazil | Supporting CALA Company : Intellicene

Here’s the thing - This role sits right between deep technical work and real customer ownership. You’ll be hands‑on with Intellicene’s software and hardware in the field, while also acting as a trusted advisor to customers across the CALA region.

What you’ll do

• Install, upgrade, troubleshoot, and maintain Intellicene’s enterprise software and related hardware
• Support video management, situational awareness, and dispatch solutions — onsite and remotely
• Own technical issues end‑to‑end and coordinate with internal teams to resolve them fast
• Travel to customer sites (up to 75%) for project deployment and delivering hands‑on training
• Manage the customer lifecycle from onboarding to long‑term success
• Drive product adoption through training, usage analysis, and practical guidance
• Build strong relationships with customer stakeholders, from technical teams to executives
• Identify upsell and expansion opportunities and work closely with Sales

What you bring

• Fluent Portuguese, Spanish, and English
• Degree in Engineering, Computer Science, IT, or equivalent experience
• Experience in physical security / video surveillance environments
• Strong background supporting enterprise software in LAN / WAN environments
• Solid networking knowledge (TCP / IP, LAN / WAN, Multicast)
• Experience with Windows Server, virtualization, MS SQL Server, and hardware (RAID, NAS / SAN)
• Customer‑facing mindset with clear communication and presentation skills
• Experience with tools like Salesforce, Zoho, Aha, and Microsoft 365
• Willingness to travel frequently and handle shifting priorities

Nice to have

• 5+ years in customer‑facing technical roles (support, professional services, pre / post‑sales)
• Relevant certifications (Cisco, MCSE, Project Management)
• Experience reading SOWs and presenting to executive audiences

If you enjoy being close to the technology and even closer to the customer, this role is for you.