Customer Success jobs in Brazil

Constructor is the only search and product discovery platform tailor-made for enterprise ecommerce where conversions matter. Constructor's AI-first solutions make it easier for shoppers to discover products they want to buy and for ecommerce teams to deliver highly personalized experiences that drive impressive results. Optimizing specifically for ecommerce metrics like revenue, conversion rate and profit, Constructor generates consistent $10M+ lifts for some of the biggest brands in ecommerce, such as Sephora, Petco, home24, Maxeda Brands, Birkenstock and The Very Group. Constructor is a U.S. based company that was founded in 2015 by Eli Finkelshteyn and Dan McCormick. For more, visit: constructor.com.

Constructor’s Sales (Solutions) Engineers are responsible for driving all technical elements of a sale with an integral focus on blueprinting integrations for prospective customers. You will play a crucial role in driving the company's sales efforts by providing technical expertise and support to the sales team. A large focus will be on outlining and designing integrations while supporting all prospective customer technical questions throughout the prospect’s evaluation.

You will collaborate closely with prospects, understanding their needs, and effectively demonstrating how Constructor's AI-powered ecommerce search and product discovery platform can meet and exceed their expectations. Your strong technical background, combined with exceptional communication and problem-solving skills, will be key in achieving sales goals and building long-term relationships.

The Sales (Solutions) Engineer (SE) will primarily be focused on supporting revenue teams and will be heavily involved in driving company strategy, roadmap, and internal education. These initiatives require someone highly collaborative, and comfortable coordinating cross-functionally with product management, engineering, client success, marketing, and our uniquely positioned, prospect solutions team. The SE team is relied on for thought leadership, and to tackle enablement/training, documentation, and defining processes.

This is NOT a role dedicated to demonstrating and clicking through a piece of vendor software.

The ideal candidate is a skilled listener with innate curiosity that understands the value of “why,” and recognizes that “why” almost always comes before “how” and “what”. They must have the personal qualities to thrive in a fast-paced sales environment and have the unique ability to gain a 360-degree view of our business to become a creative and technical go-to-market team member for Constructor. You will be required to develop a deep understanding of Constructor’s search and product discovery platform, its features, capabilities, and integration methods. Stay up to date with industry trends, competitor offerings, and emerging technologies to articulate the differentiation of Constructor to prospects.

Our next SE is well-versed in enterprise ecommerce and has experience with Cloud technologies, SaaS, solution design, software development methodology, security requirements, SaaS architectures, and enterprise integrations. You are comfortable presenting to prospects and partners to showcase Constructor’s differentiation and integration methodologies through a technical voice.

Constructor, a 100% remote company, is in the process of building its Solutions (Sales) Engineering team and is seeking individuals who thrive in building out a department, and processes while helping scale out a newer function within the greater organization. This requires a proactive approach to learning and a self-starter mindset especially when faced with ambiguity.

Technical Expertise

This role requires a strong technical foundation. Ideal candidates should have prior experience working with APIs, data structures, and software integrations. While hands-on development experience is not required, former coding experience has been beneficial.

Key technical expectations include:

• Ability to triage API requests using Postman, troubleshoot issues, and communicate findings effectively
• Understanding of JavaScript and JSON to interpret challenges
• Comfort explaining AI, data science concepts, and integration methodologies to both technical and non-technical audiences.

This role is ideal for someone who can bridge the gap between engineering and business teams, ensuring seamless communication and problem-solving in a technical environment.

What you will do:

• Prepare and deliver technical presentations explaining products, services, and integration options to prospective customers
• Support tailored Proof Schedules (lightweight POCs) that address specific prospect use cases and highlight the value and benefits of Constructor.io.
• Cultivate strong relationships with prospects, acting as a trusted advisor and technical point of contact.
• Collaborate cross-functionally with product management, engineering, and customer success teams to provide prospect feedback, share market insights, and contribute to product roadmap discussions.
• Work closely with the sales team to strategize and optimize sales approaches, ensuring alignment between prospect requirements and product capabilities.
• Provide industry thought leadership within internal meetings, prospect meetings, webinars, trade shows, etc.
• Confer with prospective customers and engineers to determine system integrations and requirements (ecommerce, PIM, CMS, API integrations, etc.) and map them to the proper Constructor solutions.
• Assist with RFP and RFI responses.
• Collaborate with sales teams to understand prospect requirements and serve as a subject matter expert on calls
• Assist with product training for new sales personnel
• Stay up to date on company solutions, documentation, releases, and more
• Stay informed about industry trends, competitor activities, and market dynamics. Leverage this knowledge to identify new business opportunities, contribute to go-to-market strategies, and enhance the company's competitive position.

What you bring:

• Brazil or Portuguese-speaking preferred
• Minimum of 3+ years in technical selling and consultancy - being able to work with a range of different advanced products to meet a prospect’s needs (similar roles include but are not limited to Sales Engineer, Pre-Sales Engineer, Solutions Consultant, Pre-Sales Consultant, and Solutions Design)
• Proven ability to translate technical concepts into business value. Demonstrated success in supporting the sales process, from initial discovery to closing deals. Understanding of sales methodologies, negotiation techniques, and customer relationship management.
• Excellent verbal and written communication skills, with the ability to effectively articulate complex ideas to both technical and non-technical audiences. Active listening skills and the ability to empathize with prospects’ challenges and goals.
• Strong analytical and problem-solving abilities, with a resourceful and self-starter mentality.
• A genuine passion for understanding customer needs and delivering exceptional service.
• Proficiency in working with and able to triage REST APIs
• Experience with ecommerce, AI/ML, JavaScript
• Skilled listener with an innate curiosity
• Passionate about innovative technology, technical sales, and articulating value to prospects
• Ability to manage several projects simultaneously, work with different salespeople, and support other SEs where needed
• Comfortable working with system integrators and our prospect’s development teams
• Enjoys working with prospects and is comfortable interacting with C-suite executives

• 🏝️ Unlimited vacation time -we strongly encourage all of our employees take at least 3 weeks per year
• 💰 A competitive compensation package including stock options
• 🌎 Fully remote team - choose where you live
• 🛋️ Work from home stipend! We want you to have the resources you need to set up your home office
• 💻 Apple laptops provided for new employees
• 🧑🎓 Training and development budget for every employee, refreshed each year
• 👪 Parental leave for qualified employees
• 🧠 Work with smart people who will help you grow and make a meaningful impact

Diversity, Equity, and Inclusion at Constructor

At Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group. Studies have shown that women and people of color may be less likely to apply for jobs unless they meet every one of the qualifications listed. Our primary interest is in finding the best candidate for the job. We encourage you to apply even if you don’t meet all of our listed qualifications.