Customer support Officer - Sao Paulo (F/M/X)

MANTU GROUP SA; São Paulo; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading professional services company in São Paulo is seeking a Customer Support Officer to enhance client interactions with their digital platform. Responsibilities include assisting users, collaborating with teams, and improving platform services. Candidates should have 3+ years in customer service, a background in IT or business, and fluency in Portuguese and English. The role offers a flexible working environment and opportunities for growth.

Serviços

Flexible work environment

Access to training courses

Team building events

Qualificações

• At least 3 years of experience in Customer Service or Support.
• Strong interest in digital products and the digital industry.
• Fluency in Portuguese and English; proficiency in a third language is a plus.

Responsabilidades

• Serve as the primary point of contact for customers.
• Assist users via chat, email, or phone.
• Collaborate with internal teams to resolve issues.

Conhecimentos

Customer Service

Communication skills

Problem-solving

Attention to detail

Teamwork

Curiosity

Formação académica

Graduate in Communication, Management, IT, Business, or related field

Descrição da oferta de emprego

Permanent Job

About LittleBig Connection

The world of work has been transforming at an incredible speed. Today, companies must not only adapt to keep pace with change—they have to get ahead of the game. They need to function as integrated organizations, placing the best talent at the heart of each project to leverage the right skills at the right time.

That’s where LittleBig Connection comes in. We connect large companies with external experts—freelancers, IT vendors, and consulting firms—helping them find the right talent for the right project at the right moment, and manage them throughout the entire project lifecycle.

How do we do it? Through our two independent yet complementary solutions:

• LittleBig Connection Marketplace – Our marketplace enables clients to easily find and contract any type of external expert or consulting firm. Whether sourcing new talent or working with pre-identified experts, we help large companies collaborate simply and securely.
• Eleven VMS – Our Vendor Management System (SaaS platform) enables clients to manage their external suppliers with a 360° all-in-one solution—from sourcing and contracting to timesheets, invoicing, compliance, and performance tracking.

As the leading international player in its industry, 25,000 Procurement and IT professionals—from companies like Auchan, Renault Trucks, Pluxee, Veolia, bioMérieux, and Bouygues Telecom—use LittleBig Connection and Eleven VMS daily. With the ambition to become the global leader in Total Talent Management, LittleBig Connection is present in 50 countries and has no intention of stopping: Canada, India, Vietnam, Spain, Mauritius, Tunisia, Colombia, Portugal...

Team up with the World is more than our tagline—it’s our reality.

Ready to join the adventure?

Job description

Introduction

As a Customer Support Officer within LittleBig Connection, you will be at the heart of our global support operations, ensuring our clients and partners experience seamless interactions with our digital platform. You will join an international team dedicated to delivering innovative solutions and exceptional service in the fast-evolving world of work.

Your LittleBig Responsibilities

• Become the platform expert and serve as the primary point of contact for a wide range of customer users globally.
• Assist platform users daily via chat, email, or phone, handling both level 1 and level 2 requests.
• Collaborate internally with business, IT, and finance teams to resolve issues efficiently.
• Train client staff and selected partners to use our services and platform through webinars, individual training sessions, and ongoing support.
• Contribute to the improvement of our technical platform and services.
• Gather and escalated common assistance requests to the product development team to drive platform enhancements.
• Support the account management strategy by analyzing received requests and customer habits.
• Handle first-level supplier queries related to invoices, payments, and credit notes.

Your profile

• Graduate in Communication, Management, IT, Business, or a related field.
• At least 3 years of experience in Customer Service or Support, with a strong interest in digital products and the digital industry.
• Prior experience in support and customer success, especially with digital products or services, is a strong advantage.
• Ability to tackle complexity and pay close attention to detail.
• Excellent communication skills: clear, innovative, customer-oriented, proactive, and responsive.
• Strong problem-solving skills.
• Curiosity and eagerness to learn the functionalities of a SaaS product from scratch.
• Fluency in Portuguese and English, both spoken and written; proficiency in a third language is a plus.
• Ability to work effectively in a team, while also being autonomous and self-driven.

What we offer

• Thrive in the new digital business world.
• Lead high value-added strategic projects with a concrete business impact.
• Experience working in a young and international atmosphere, with colleagues on all 5 continents.
• Benefit from a flexible work environment with remote working options.
• Access a variety of training courses and continuously improve your skills.
• Take part in events organized by our LittleBig Crew: work socials, team building events, and more.

LittleBig Connection is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.