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Sales Support at JoomPro
Resumo da oferta
An international B2B platform is seeking a Sales Support professional to enhance post-sales operations. The role involves supporting clients, managing inquiries, and collaborating with multiple teams. Candidates should have at least 2 years of experience in sales operations, excellent communication skills, and fluency in Portuguese with intermediate English. This position offers remote work flexibility and growth opportunities, including potential transition to full-time employment.
Serviços
Qualificações
- At least 2 years of experience in sales operations or B2B deal support.
- Capable of independently resolving routine operational tasks and structuring work.
- Comfortable working with high volumes of operational data in a fast-paced environment.
Responsabilidades
- Support clients and sales executives throughout the post-sales stage.
- Independently handle routine and standard client cases.
- Collaborate with internal teams and external clients.
- Work with CRM systems and task management platforms.
- Ensure accuracy in documentation and post-sale operations.
Conhecimentos
JoomPro is an international B2B platform and part of the Joom ecosystem. We are building a new standard in wholesale purchasing: a reliable, transparent, and convenient channel for ordering directly from manufacturers in Asia.
As we actively expand in Brazil, we are looking for a Sales Support to help build and maintain an efficient post-sales support system for our clients.
- Support clients and sales executives throughout the post-sales stage: handling inquiries, tracking the fulfillment of deal terms, and assisting with operational issues.
- Independently handle routine and standard client cases; elevate more complex issues to a manager when needed.
- Collaborate with both internal teams (logistics, finance, legal, support) and external clients.
- Work with CRM systems and task management platforms: set and monitor tasks, track progress, and keep statuses updated.
- Double-check calculations and commercial terms.
- Ensure accuracy in documentation and post-sale operations such as delivery and payment tracking.
- Negotiate order retention with clients to prevent cancellations.
- At least 2 years of experience in sales operations or B2B deal support
- Possesses excellent communication skills
- Is capable of independently resolving routine operational tasks, structuring their work, and involving other team members when needed.
- Proficient in using CRM systems and Excel.
- Detail-oriented, structured in thinking, and comfortable working with high volumes of operational data at a fast-paced environment.
- Fluent in Portuguese and speaks English at an Intermediate level or higher
- Competitive compensation: fixed monthly fee paid via service contract (PJ)
- Remote-first flexibility: work from anywhere in Brazil, with flexible hours and clearly defined responsibilities
- International collaboration: work closely with teams across Brazil, Portugal, China, and Europe
- Growth opportunities: potential for long-term collaboration and transition to full-time employment (CLT), based on mutual fit and business needs
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.